RG

Pictures from Royal Gorge Train Ride

Check out pictures below from Support Inc.’s BACPAC program train ride through the Royal Gorge on May 18th! For more information about our BACPAC program, contact Rich at richard.shaw@supportinc.com

 

Intake

Intake Department News

The Intake Team recently hosted a Customer Service presentation! We talked about our goals and values when serving individuals and families. We also covered customer service techniques and how to provide top quality services. For more information on this presentation, please contact the Intake Team at intake@supportinc.com

In addition, we are searching for in-home respite providers! If you live anywhere along the Front Range and are open to providing respite in the family’s home, please email us at intake@supportinc.com

Last but not least, we continue to recruit host homes with wheelchair accessibility in the following counties- Jefferson, Pueblo, Larimer, Boulder and Weld. We are also searching for providers with behavioral/mental health experience. We will pay a one-time $300 referral bonus to anyone that refers friends or family to us! (For placements that last 90 days or longer). Thanks again for letting us be YOUR Intake Team! We greatly appreciate working with you all and hope to connect soon.

QA COrner

Upcoming Therap MAR Module Changes

On May 14th, 2023, Therap will be planning to make all MARs older than one month read only. This will be a temporary adjustment while Therap works on the application behind the scenes. During this time, you’ll be able to view the old MARs, but no changes or edits can be made to a MAR created from March 2023 or older. April MARs can be edited, andthere will be no impact to the current and future MARs.

Tips and tricks to maintaining the person you support MAR:

1. Ensure you log medication administration on the MAR within the 1-hour window. This follows Support, Inc.’smedical administration policy and provides documentation that the person you support receives their medications as they are ordered.
2. After attending a medical appointment, please submit consultation forms and any order changes within 24-hours of the appointment. This ensures your MAR is always updated. During Therap’s update the nurse team has a narrow window to update MAR’s with order changes.
3. When you create the MAR for the new month, go line by line to verify the medications you have in the home match the MAR. Pay close attention to medication strength on the MAR vs what the pharmacy has provided you. For example, if the MAR says furosemide (Lasix) 20 mg tablet, take 1 tablet daily by mouth but the pharmacy has provided you with furosemide (Lasix) 10 MG tablets, take 2 tablets daily. If you identify any discrepancies, please contact your RPC immediately so the MAR can be corrected.
4. On the 1st day of each month, pull up your previous month’s MAR and double check you have signed off for all medications, treatments and logged all controlled drug counts. Sometimes we go back and realize Therap didn’t save our work so this is a great habit to adopt to double check the MAR is complete before the new month starts.

If you have any questions, concerns or need assistance please don’t hesitate to reach out to your Residential Program Coordinator.