The Finance Department:
Greetings from the Finance Department! We are excited to introduce a new team member and provide an update on HHP payments and some projects we are focusing on.
New Team Member:
Please welcome Amy Baum, our new Office Manager. She joined Support, Inc. this month! “I am a Colorado native and mom of two wild teenage boys. I come from a large roofing Company where I worked as the assistant production manager for both our residential and commercial projects. I am new to the health care industry but am very excited to learn the ins and outs. When not at work, I enjoy being outdoors camping, or fishing. I have been blessed to travel to Kauai for the last several years and look forward to that trip over and over again. I have a very spoiled English Bulldog, Chance, who also got to see Kauai our last trip there.
I am very excited to join the team and look forward to working with everyone!” Swing by and meet Amy at the Aurora office. Amy is providing many of the same supports that her predecessor, Tammy, did. Answering your questions or directing concerns to the right department is just one important part of what she does. We are so happy to have her on our team, ensuring we provide the level of customer service we pride ourselves on.
Final Update Moving Host Home Provider Payments to ADP:
The transition to ADP for HHP payment is complete and has been in effect for about 3 months now. With this transition HHPs can access their personnel files, pay stubs, see and update their contact information or direct deposit information through a secure online portal. Vicki Stroud from HR lead a training to help familiarize HHPs with ADP and a video of the training is available upon request. Any questions HHPs have regarding the training or ADP payments can be directed to hradmin@supportinc.com
We on the finance team want to give a huge thank you to the whole of HR and the Residential team who were instrumental in making this transition a successful and smooth one.
The Remainder of 2024 for the Finance Team:
With the end of the year rapidly approaching we are focused on optimizing our billing across the Support Network, automating and expanding the reporting available to upper management, chipping away at the denied claims list and eligibility challenges presented by the case management redesign and state system issues and preparing for the 2025 tax season.
Common Question Topics for Finance and Where to Direct:
Host Home Provider Payments – hradmin@supportinc.com
FCG-IC Payments – accountspayable@supportinc.com
FCG, Employee, and HHP Pay History – Can be found in your ADP Portal under “Myself”- “Pay”- “Pay & Tax Statements”
Bill.com Questions/ Payee Account Set up – accountspayable@supportinc.com
Verification of Income/Employment Requests for FCG-ICs – accountspayable@supportinc.com
Verification of Income/Employment Requests for HHP – hradmin@supportinc.com
Verification of Income/ Employment Requests for Employees or FCGs – hradmin@supportinc.com
Medicaid Redetermination Questions – Lily.kirkman@supportinc.com
Social Security Benefits & Paperwork Requests – Lily.kirkman@supportinc.com
Cigna and Other Insurance Benefits Questions – hradmin@supportinc.com
How do I update my direct deposit information?
- If you are set up with an ADP account, Log into ADP, under “Myself” – “Pay” – “Payment Options” from there you can add or edit the bank information we have on file.
- If you are not set up with an ADP account, e-mail accountspayable@supportinc.com . Please include your support team in case we need to contact you with any further questions.
