Support, Inc. utilizes continuous quality improvement as an ongoing effort to evaluate our services, systems, and processes to identify problem areas and opportunities for improvement. One of the ways we employ continuous quality improvement is through regular auditing completed by the Quality Assurance Department. These audits allow us to review service delivery and quality of care to the waiver participants we serve. Recently we redesigned our file review tool to bring all Support, Inc. services and departments into quality auditing practices. We are calling our new tool the mock audit. The mock audit is designed to mimic a CDPHE (Colorado Department of Public Health and Environment) licensing visit. CDPHE is required to survey every service agency in Colorado every 3 years.
Utilizing our own mock audit allows us to assess areas that need improvement while also identifying areas we are exceeding. The mock audit will also allow the Quality Assurance department time to prepare our internal teams and our providers for a CDPHE visit. As part of the mock audit the Quality Assurance Department, in conjunction with the Residential Program Coordinator will complete a site visit to the residential settings represented in the sample.
The site visit will cover a review of the key areas CDPHE assesses when they do their visits. This includes review of medications, review areas of health and safety of the participant, and ensuring the provider understands the support needs outlined in the service plan of the participant(s) they serve.
In addition, if the participant attends the Support, Inc. day program the Quality Assurance team will do a site visit. The day program site visit will review medications, areas of health and safety of the participant, compliance with regulation required inspections and ensuring the staff understand the support needs outlined in the service plan of the participant(s) they serve. It is the mission of the Quality Assurance Department to engage all Support, Inc. employees and contractors in the planning and implementing of ongoing improvements while utilizing data to improve the quality of care for the individuals we serve. We look forward to starting mock audits in June; if you have any questions, please do to hesitate to reach out to Laura Viers at Laura.Viers@supportinc.com