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Quality Assurance News & Updates

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Personal Property Inventory

This month we are focusing on personal property inventory and some tips to maintaining inventory.

Why is it necessary to maintain an inventory?

  1. Waiver members receive personal needs funds from social security. Colorado regulations require that when a person receives these funds there must be a complete, accurate and current inventory of all the persons’ belongings. Members living in a host home or apartment setting are required to have personal property inventory logged and maintained.
  2. Maintaining an accurate and current inventory reduces discrepancies over who an item belongs to and assists in the resolution of disputes and/or missing belongings.
  3. If your home ever experienced a natural disaster such as fire, flooding, tornado, etc., this inventory may serve as documentation of the person’s possessions which would assist in the recovery/ reimbursement of destroyed items.

Tips to maintain the person’ inventory:

  1. At the end of each month, when collecting the person’s receipts to turn in, go into the person’s Therap personal property inventory and log each new item they purchased.
  2. Each month, review the inventory with the person. If there are items they have donated or thrown away, update the inventory to indicate the date and reason.

Personal property inventory FAQs:

  1. All belongings must be recorded regardless of cost of the items. This includes all clothing, collectable, crafting/ hobby supplies, clothing, furniture, etc.
  2. It is fine to indicate counts of items such as socks, shirts, and pants. However, if there are any items that are of financial value (such as a signed sports jersey) or are of particular importance/ value to the person (that T-shirt from their favorite vacation) these should be listed as their own line item.
  3. All adaptive equipment the person has should be listed on their inventory.

If you have any questions, please don’t hesitate to reach out to your Residential Program Coordinator.

 

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Residential Team News & Updates

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✨ Holiday Cheers and a Big Thank-You ✨

As the year winds down, we’ve been reflecting on everything that’s happened—and wow, it’s been a year of constant change. Through every update, shift, curveball, and new idea, you’ve shown steady commitment and a whole lot of heart. We notice it, and we appreciate it more than you know.

A huge thank-you as well to everyone who completed the survey and shared thoughtful feedback. Your voices are guiding our next steps, and we’re excited to turn your insights into meaningful improvements. Stay tuned—our action plans for 2026 are on the way.

Based on the feedback from the 2024 survey, as you know we have been focused on regionalization and opening more Day Programs along the front range. With this in mind, we have some big news to share; we’ve secured leases for a new Arvada, Colorado Springs, and Littleton offices! These spaces will be used as offices for some of northern Denver and Colorado Springs residential teams and will also become home to a brand-new day programs.  Renovations are already underway, and we can’t wait to welcome you into the finished spaces soon—grand opening details will be coming your way.

Working in residential services isn’t just about providing support; it’s about creating moments of comfort, safety, humor, and humanity. You do that every day, even when things are in motion around you, and it’s what keeps our homes feeling like true communities.

As the holidays roll in, we hope you find time to breathe, enjoy, reconnect, and recharge. Thank you for adapting, for showing up, and for bringing your best—through all the changes and all the seasons.

Our Residential staff and providers make a real difference, and we’re truly grateful for all of you!

 

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Caregiver of the Month!

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We would like to congratulate and acknowledge, Arlene Low, as our November Family Caregiver of the Month! The below information was provided by Support Inc., Residential Coordinator, Lisa.

“For as long as I can remember, Arlene has been an exemplary caregiver. As a caretaker, Arlene advocates fully for her daughter. She goes the extra mile to make sure her quality of life is high and everything is taken care of. No matter how many appointments, visits, or rides are needed, she makes it happen. Through it all, Arlene is very kind, yet very strong. Each home visit with her inspires me to be the same. She is excellent at getting things done efficiently and effectively. When life gets tough, Arlene finds a way to make it work. Through medical situations and many different life challenges, she has never complained. She takes care of her loved ones, always. We appreciate everything that you do, Arlene! Congratulations on being nominated as our November Family Caregiver of the Month and thank you for all that you do!!!”

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Therap MAR Changes!

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Changes to the Therap MAR coming December 1st, 2025!

To all staff, providers and families,

In this communication we will cover the following:

  1. Upcoming changes to the Therap MAR
  2. Highlights of the new Therap daily MAR
  3. Training resources on the new Therap daily MAR

Upcoming changes to the Therap MAR

Therap will be transitioning to a new MAR layout starting December 1st, 2025. You may have noticed a message on your Therap MAR indicating the legacy (current) MAR will become read only at the end of the month as Therap makes the transition to the new daily MAR. Therap’s daily MAR is designed to make it easier and faster for people logging medications.

Starting December 1st, Therap will require users to use the daily MAR, users will no longer have access to document on the current monthly view. To make the transition to the daily MAR as smooth as possible, please ensure you have all medication logged for the month by the end of the day on November 30th. While you can still back log medication administration on December 1st, having the MAR caught up will make a smoother transition to the Daily MAR.

Highlights of the new Therap daily MAR:

  1. Integrated controlled drug counts:
    • Controlled drug counts are now integrated on the medication administration line; you will no longer have to log them under PRN treatments.
  2. PRN follow up schedules:
    • When administering PRN medications, you will be able to schedule follow up. The daily MAR will then prompt you to follow up on the medication to indicate its effectiveness as required in QMAP regulations.
  3. Required documentation window:
  • While medications should be logged at the time they are administered, following QMAP rules, we understand that at times the internet goes down, or you may be away from the home.
    1. With the new Daily MAR, if youlog meds within the 2-hour administration window (1 hour before/ after the scheduled time slot) you will be able to use the quick entry feature. Quick entry is a new feature which allows you to log all medications for a given administration time at one time vs having to select each medication as administered.
  1. If you log medications outside of the administration window AND it’s within 24-hour documentation windowyou can log the MAR by detailed entry.  This is similar to the current MAR where you have to click on each medication to log as administered.
  • If you log medications outside of the 24-hour documentation window, you can still log the medications in detail mode BUT the system will require you to put a comment on each medication indicating why the medications were logged outside the documentation window.

***The documentation window is required by Therap and they do not allow agencies to have a documentation window that is over 24-hours.

  1. Quick entry to bulk record data:
    • On the daily MAR, you will be able to quickly log all medications for that administration time by using the new ‘quick entry’. Additionally, you will have the ability to bulk record leave of absence (LOA) for times the person is away.

 

Training resources on the new Therap daily MAR:

Please review the following training videos published by Therap. You will need to be logged into Therap to view these courses.  If you have questions or need additional support, please contact your Residential Program Coordinator.

  1. Training Overview of the Daily MAR (20 minutes) https://help.therapservices.net/s/article/7411
  2. You can practice using the daily MAR with these Therap simulators:
    1. Daily MAR quick entry https://support.therapservices.net/simulators-th/Daily-MAR-Quick-Entry-240923/
    2. Daily MAR detail entry https://support.therapservices.net/simulators-th/Daily-MAR-Detail-Entry-240923/
  1. The above links cover the aspects of the new daily MAR however, if you’d like an additional resources, you can also take Therap’s Daily MAR training course https://help.therapservices.net/s/article/7412

We are working to update all our MAR how-to-guides to reflect the change to the daily MAR. These will be sent out via email before December 1st.

If you have questions, please do not hesitate to reach out to a member of your team.

Thank you,

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Dolma and the Cooper Twins

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We would like to highlight Support, Inc. Host Home Provider, Dolma Tsering, for her Outstanding customer service as a provider!  Dolma became a provider to twin girls back in May. Dolma has been met with lots of challenges, but due to Dolma’s patience, understanding and calming presence she has proven to be just what the girls needed to settle in and start to thrive. As the twin’s birthday approached, Dolma knew the one thing they wanted to do was to see their mom. Their mom lives far away and has had transportation issues coming to see them in their new home. Dolma opened her home and invited their mom to celebrate their birthday, when plans fell through and their mom was not able to arrange transportation, Dolma offered to drive to boulder and pick up her up. During their home visit the girls told their Residential Coordinator about their birthday and couldn’t stop talking about Dolma`s kindness and how their mom was able to be with them on their birthday, which was the first time in two years! One of the twins said it was the “best birthday ever because I got to be with my mom.” Dolma, you have truly made a difference in the lives of these girls by taking the time to truly understand what is important to them and then making it happen. Thank you for everything that you do!!!

 

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Hope’s Accomplishments!

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We would like to highlight the many accomplishments of Support, Inc. person receiving services, Hope. The below information was provided by her Residential Coordinator, Anna.

“Hope has made so many accomplishments over the seven years I have known her! On her own, Hope has accomplished getting her driver’s license, got a job as a caregiver which required being QMAP certified, manages her own money, was able to become fully self-med and increased her amount of alone time within the past year. Her dedication and accomplishments are something to be admired! Support along the way from her Host Home Provider has also been something to be admired! Keep up the great work, Hope, and we look forward to seeing what you can accomplish next year!”

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Quality Assurance News & Updates

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This month the Support, Inc. QA team is focusing on training- a key part of ensuring we deliver the best possible care to those we serve. Training is more than checking a box to ensure we are following rules and regulations. Trainings and education are designed to assure employees and contractors have the skills and knowledge to carry out their duties and provide quality care.

We use Relias, an online healthcare training platform, to deliver many of our required courses. Relias allows you to learn at your own pace — you can pause, resume, and complete courses when it fits your schedule.
👉 Please log in to your Relias account and make sure all your required trainings are current.

All employees and contractors must complete and recertify in CPR and First Aid every two years. We offer CPR/First Aid sessions at our offices. You may also take an external course — the American Heart Association provides classes statewide. If you take an external course, please submit your certification to your supervisor.

We also offer Safety Care, a crisis prevention course taught by our clinical team. This training is offered at each of our offices and is designed to help staff respond safely and effectively during challenging situations.

If you have any questions about your required trainings or need assistance scheduling a course, please reach out to your supervisor for support.

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Host Home Provider of the Month

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Support, Inc. would like to congratulate Precious Sewell for being nominated as our October Host Home Provider of the Month!! We would like to highlight Precious for her exceptional dedication, compassion, and unwavering support for the individuals in her care. Every person that has had a chance to stay in Precious`s home can say she is caring, goes above and beyond and handles the most challenging situations with patience, understanding, and professionalism. Precious has a remarkable ability to stay calm under pressure, finding creative and effective ways to de-escalate difficult moments while ensuring each client feels safe and respected, even if the situation turns for the worst at times. Beyond her own home, she is always willing to step in and help others offering guidance, sharing resources, and providing support whenever it’s needed. Her reliability, kindness, and commitment to improving the lives of those she serves truly sets her apart.  We are so lucky to have you as a HHP in the Support, Inc. Network! Thank you Precious for all that you do and congratulations on being named our October HHP of the Month!

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Host Home Provider of the Month- September

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Please join us in congratulating our September Host Home Provider of the Month- Linda Lefrina!!! The below information was provided by her Residential Coordinator, Marina.

“In the short time that I’ve been working with Linda, she has only shown kindness, love, and patience towards both me and the individual she serves (PRS). She goes above and beyond to make sure that the PRS gets everything she needs, including a new wheelchair that she provided to her for free. Linda does an excellent job giving the PRS the time and space to share what she needs and how she feels. This is especially important in the PRS case, as it often takes more time for her to verbalize her wants and needs. She uses a wheelchair 24/7, and requires assistance in all tasks, including eating. Linda works with the PRS on all of her needs without issues or complaints and is always there for her when she needs her. She has been incredibly on top of taking the PRS to medical appointments, especially when something comes up that she notices might need attention. This is a great example of how much time and effort she puts into her PRS, as there are things that have come up where I only would have known about through Linda. She cares so much about what she does, and it’s evident through her timeliness in documentation, her efforts to make the PRS life more enjoyable, and her openness to the entire process. Linda will go out of her way to take the PRS to places in the community because she knows how much she enjoys being out and about. Linda is more than deserving of being nominated for this award. Congratulations, Linda, on being named our September Host Home Provider of the Month and thank you for all that you do!!!