Please join us in congratulating our recent Host Home Provider of the Month, Shaunti Kelley!!!
The following write-up was produced by RPC Sonny Everett:
“We are happy to recognize Shaunti Kelley as HHP of the month. From the start of her HHP role with Support, Inc. she has demonstrated so much love and care for her consumer. Shaunti has gone above and beyond to make Heather’s days creative and fun with all the arts and crafts, baking, playing games, community outings, keeping close communication with Heather’s family, but most importantly, just making Heather happy. We are very lucky to have Shaunti be a part of our Support team. Thank you Shaunti for all that you do!”
Please join us in welcoming two employees to the organization. First, we have Faith Wilkins who joined the agency in January and produced this write-up a few weeks ago:
Hello, Support Inc.! I look forward to meeting you! Until then, here is a little about me (Faith Wilkins). I grew up in Cherokee Nation (NE corner of Oklahoma). I attended graduate school for Occupational Therapy in Las Vegas, Nevada. I moved to Colorado in 2016 to work at a center (K-12 school, outpatient, employment and transition services) for persons with I/DD.
As a clinician, I help people establish mindful routines to support engagement in meaningful life activities through a trauma informed lens. I have also practiced OT on a therapy farm with the help of horses, chickens and donkeys! Before I was an OT, I was a Certified Therapeutic Recreation Specialist at an inpatient psychiatric hospital in Fayetteville, AR. In my spare time I enjoy taking Bosco to the park, taking photos of Bosco, playing chess, doing yoga, and cooking.
In addition, we welcome our new receptionist, Tammy Burton. Tammy joined Support, Inc. in early February and shares the following information:
Tammy started on Monday, February 1st, out of the Aurora Office.
She will be taking over the administrative responsibilities, in addition to some other ones that Carole has managed.
Tammy comes to us with significant experience, having worked as an Administrative Assistant for Elbert County Health and Human Services. Among her many talents, Tammy has great skillset that includes customer service, accounting support, office management, and Purchasing and sales administration.
Please don’t hesitate to contact Tammy if you have any questions.
Welcome to the team Faith and Tammy! We are super excited and look forward to working more closely with both of you!
Starting next week, we will also have all of our events posted on the Support Calendar on our website! Please visit the URL below, navigate to the day and event you would like to attend, and click on ‘Location’ to open the Zoom session. Let me know if you are having issues accessing the website.
What: Learn how to stay chill when life gets tough.
This week we’ll be making pinwheels and calming jars! The materials lists are
below.
Pinwheel Materials: paper, a straw, and a brass
fastener or stick pin
Calming Jars Materials: a small plastic jar (or empty
water bottle), water, glue, and glitter. Super glue or hot glue is optional to
fasten the lid shut.
When: Wednesday, February 3 from 10:00 am-11:00 am
What: Be an MVP (Most Valuable Person) in your community! In this
new group, we will use arts and crafts, games, and engaging discussion to talk
about safe relationships, combatting bullying, setting boundaries, and being
the best, most valuable person we can be! This group is by
reservation only, please contact Gwen if you would like to participate!
Fairy
Tale Factory: Goldilocks and the Three Bears
When: Wednesday, February 4 from 11:30 am- 12:15 pm
What: Come play with stories! In this new group we will take favorite
folktales, deconstruct them, rewrite them, and put our acting skill so the test
by taking on the roles for a performance at the end of every month. February’s
story is Goldilocks and the Three Bears! It’s going to be ‘just right’!
This month we celebrated our recent STAR Award recipients. These awards are distributed internally for Special Thanks and Recognition.
The categories for awards are listed below. When you
see or hear someone in Support, Inc. going above and beyond, please email your
nomination to HR.Admin@supportinc.com
with the subject line being STAR Award nomination.
We will collect all submissions and we will deliver awards and recognition
according to the frequency listed for each category.
In your email, please include the following:
Name of person you are
nominating
Name of award from list
below
Describe why your
nominee deserves the award, specifically telling the story of the service
or suggestion provided that makes your nominee the perfect candidate for
the award.
MONTHLY AWARDS
Best Team Player – peer-nominated recognition for
someone going the extra mile for their teammates (monthly)
Best Customer Service – a quote from a consumer or
provider or something seen or heard by a supervisor or peer regarding
excellent internal or external customer service. We look for
patience, attentiveness, ability to relate to customer needs, excellent
follow-up, going above and beyond for our clients (monthly)
QUARTERLY AWARDS
Rookie of the Quarter – a newer employee catching on
quickly, learning their job and doing more, suggesting improvements that are
implemented (quarterly)
Process Improvement Champion – a suggestion for a
change leading to increased efficiency, cost savings, boosting morale, or
improved customer service that was implemented (quarterly)
Productivity and Quality Award– star performer in
their prospective department (quarterly)
QUARTERLY EXCELLENCE AWARDS: Current recipient
passes the award on to the next employee
Cindy Lou awardof excellence in customer service –
The Cindy Lou Award is given
for ‘Exemplary Customer Service’ by a
Support, Inc. employee as recognized by their peers. This person
consistently goes above and beyond for clients, providers, family
caregivers, AND fellow employees alike. Part
of providing great customer service is having a strong work ethic. It takes
a lot of hard work and dedication by putting in the time to listen and
understand, responding to people/situations in a caring and professional
manner, being adaptable to changes, and being able to problem solve (even
in difficult and stressful situations). This award is passed on from
recipient to recipient.
Steve Taylor awardof excellence–
The
Steve Taylor Award is given to a fellow co-worker who exemplifies the
value of our organization through consumer care and customer
service.
Other Awards
Anniversary Awards – Annual years of service where the month falls within the previous quarter.
Let’s give a big round of applause for the following reward recipients! We appreciate every one of you and your continued dedication to the people we serve.
Please follow the links
imbedded in this message to participate.
All
groups will be fully virtual Monday-Wednesday
Monday, January 25
Client
Council is at a new time this week!
Client Council
When: Monday, January 25 from 11:30 am- 12:15 pm
What: Come let your voice be heard! We’re looking for participants for
our brand-new Client Council. We want to hear your thoughts about activities,
opportunities, and events in our Day Services program.
As we enter the third week of the year, many people will
soon abandon their New Year’s Resolutions if they haven’t already. The STAR
Committee gathered recently to talk about resolutions and to reflect on the
last 12 months.
The committee covered an array of topics ranging from goal
setting to compartmentalizing stress in different areas of life. The group
remains an open invite to employees and all are welcome to drop-in once a month
at their leisure.
At the core of the conversation was the notion that sometimes New Years Resolutions can be rooted in shame. That sometimes we’re led to believe we’re not “good enough” as we are, so we need to lose weight, be more positive and strive to do better against all odds. Despite these annual pressures to “do better and be better”, maybe there’s no improvements to be made in the first place and that’s totally okay. Maybe we’re allowed to accept ourselves as we are, perfectly imperfect and striving for micro goals throughout the year without external expectations for improvements. Whether you decide to set goals or not is up to you, and committee members are here to support one another throughout remainder of this year.
As we usher in a new administration, we remain hopeful that the people and interests we lobby for are well attended to in moving forward. The End the Wait Initiative is a cause worth rooting for, and despite the recent budget cuts, we have a lot to look forward to this year. Our nonprofit arm, BACPAC, is seeing a resurgence. And our DEI Council and Committee has broken up into subcommittees, in an effort to tackle inequities across multiple fronts. Serving people with IDD is at the core of what we do, and we’re optimistic that by the end of this year, we will have seen major improvements across multiple teams to ultimately enhance the services we provide. On behalf of the STAR Committee, we wish everyone a Safe and Happy New Year. Our steadfast dedication to the people and families we serve remains unwavering. Please remember to take care of yourselves and each other.
The STAR Committee serves employees of Support with three objectives guiding the group: Fostering a positive work culture, promoting employee appreciation, and encouraging self-care. The Committee understands what a challenging year 2020 had been and will continue to promote internal opportunities for connection within the organization. In addition, further considerations to explore and strengthen relationships by facilitating one-time events online, mini-series for wellness and email campaigns will be explored, as well. For PRS to connect with their peers, please see our weekly LIFE Club updates on the blog for more information.
We have a few cancelations this week-in the meantime, check out the groups that we continue to host online!
These groups are still happening!
Wednesday,
January 20
MVP
Club
When: Wednesday, January 20 from 10:00 am-11:00 am
What: Be an MVP (Most Valuable Person) in your community! In this
new group, we will use arts and crafts, games, and engaging discussion to talk
about safe relationships, combatting bullying, setting boundaries, and being
the best, most valuable person we can be! This group is by
reservation only, please contact Gwen if you would like to participate!
Please join us in congratulating our final Host Home Provider of the Month for 2020, Alice Bomboma!The following write-up was produced by RPC Shanita Lloyd:
I am nominating Alice B for HHP of the month. Alice has my PRS in her home and we know she can have high expectations at times. Alice welcomed this person in her home with open arms and a big heart. Alice has not once complained about the individual’s long list of expectations of her perfect host home, she does everything with a warm smile on her face. The PRS has had issues with dogs in the past but Alice has allowed her to have her service dog in the home and from this, I have seen great improvement in symptoms. Alice is a great asset to the team and we are happy to have her.
What: Be an MVP (Most Valuable Person) in your community! In this
new group, we will use arts and crafts, games, and engaging discussion to talk
about safe relationships, combatting bullying, setting boundaries, and being
the best, most valuable person we can be! This group is by
reservation only, please contact Gwen if you would like to participate!
What: Gwen and Meredith will first lead participants in a
scavenger hunt for the sensory items needed for the stories (all items are
common items found in every home) and then will tell the sensory-based stories
to the group. Please see the attached list for scavenger hunt items.
When: Wednesday, December 30 from 10:00
am-11:00 am
What: Be an MVP (Most Valuable Person) in your
community! In this new group, we will use arts and crafts, games, and
engaging discussion to talk about safe relationships, combatting bullying, setting
boundaries, and being the best, most valuable person we can be! This group is
by reservation only, please contact Gwen if you would like to participate!
When: Thursday, December 31 from 11:30 am-
12:15 pm
What: Gwen and Meredith will first lead participants
in a scavenger hunt for the sensory items needed for the stories (all items are
common items found in every home) and then will tell the sensory-based stories
to the group. Please see the attached list for scavenger hunt items.
