The Finance Department
The start of this year has been busy with the implementation of a couple major payment process changes. We are excited to offer more frequent and efficient methods of payment for our providers, vendors and people in services. The updates made so far include the implementation of bi-weekly payroll for our HHPs, and more visibility and autonomy when generating payments through bill.com.
Bill.com: Improving Ease of Pay
Bill.com is an accounts payable automation software that helps us streamline processing payments. What does this do for us? It allows us to get more clarity, security, and personalization with the payments we process for our payees. This also enables payees to have more control over how they are paid as they can update the banking information, address, or contact information we have on file in real time. Additionally, it enables payees to see what invoices we have processed, are currently processing, and have not yet received. For help setting up and accessing your payee account, e-mail us at accountspayable@supportinc.com.
Moving provider payments to ADP
In line with what we announced last year, we have begun the process of moving the payment method for our Host Home Providers and Family Care Giver Independent Contractors into ADP. This is a three-step process. First, transitioning our HHPs to a bi-weekly pay schedule, then finalizing the creation of the ADP platform for them, finally repeating the process for our FCG-ICs. As it stands, our HHPs have transitioned to a bi-weekly pay schedule enabling them to begin seeing payment for their work sooner each month. We are very excited about this transition as it marks the potential for our HHPs to experience an increase in ease of bill payment, and financial management. We are currently working closely with our HR team and the ADP developers to finalize the move into ADP. Once we have our HHPs fully settled in ADP we will focus on the third wave of the process which will include our FCG-ICs.
What is ADP?
ADP is a self-service portal where you can maintain your banking information, access historical payment records and upload compliance documents. We wanted to take this opportunity to remind everyone that the most efficient way to receive payment from us is to sign up for ACH (or direct deposit).
More on HHP Bi-Weekly Pay
Below is the pay schedule our HHPs are currently following. The first two dates clarify the date range they are being paid for. The third date is when they can expect to see that direct deposit in their account. Please note that if you are set up for physical checks rather than direct deposit, you are subject to the processing times of the US Postal Service impacting when your check arrives. Again, we encourage everyone to sign up for ACH (or direct deposit)
If this schedule is still unclear, please e-mail us at accountspayable@supportinc.com where we will be happy to respond to your questions and requests.
| Support, Inc. Host Home Providers Payment Schedule | ||
| Attendance Period Starts | Attendance Period Ends | Pay Date |
| 1/1/2023 | 1/20/2023 | 1/27/2023 |
| 1/21/2023 | 1/27/2023 | 2/3/2023 |
| 1/28/2023 | 2/3/2023 | 2/10/2023 |
| 2/4/2023 | 2/17/2023 | 2/24/2023 |
| 2/18/2023 | 3/3/2023 | 3/10/2023 |
| 3/4/2023 | 3/17/2023 | 3/24/2023 |
| 3/18/2023 | 3/31/2023 | 4/7/2023 |
| 4/1/2023 | 4/14/2023 | 4/21/2023 |
| 4/15/2023 | 4/28/2023 | 5/5/2023 |
| 4/29/2023 | 5/12/2023 | 5/19/2023 |
| 5/13/2023 | 5/26/2023 | 6/2/2023 |
| 5/27/2023 | 6/9/2023 | 6/16/2023 |
| 6/10/2023 | 6/23/2023 | 6/30/2023 |
| 6/24/2023 | 7/7/2023 | 7/14/2023 |
| 7/8/2023 | 7/21/2023 | 7/28/2023 |
| 7/22/2023 | 8/4/2023 | 8/11/2023 |
| 8/5/2023 | 8/18/2023 | 8/25/2023 |
| 8/19/2023 | 9/1/2023 | 9/8/2023 |
| 9/2/2023 | 9/15/2023 | 9/22/2023 |
| 9/16/2023 | 9/29/2023 | 10/6/2023 |
| 9/30/2023 | 10/13/2023 | 10/20/2023 |
| 10/14/2023 | 10/27/2023 | 11/3/2023 |
| 10/28/2023 | 11/10/2023 | 11/17/2023 |
| 11/11/2023 | 11/24/2023 | 12/1/2023 |
| 11/25/2023 | 12/8/2023 | 12/15/2023 |
| 12/9/2023 | 12/22/2023 | 12/29/2023 |
| 12/23/2023 | 1/5/2024 | 1/12/2024 |
IN THE SPIRIT OF GRATITUDE
We, the Finance Team, want to give a big thank you to all our Department Teammates, Support Leadership, Directors, Associate Directors, Coordinators, Direct Support Professionals, Providers and Caregivers. We are so grateful to each one of you for partnering with us. We appreciate your patience as we encounter challenges that arise from the implementation and integration of new systems. As part of the Support Family, you have our commitment to bring you the best customer service possible.
