HHP of month image

Host Home Provider of the Month

by Information & Resources

We’d like to acknowledge and congratulate our March Host Home Provider of the Month- Lubna Yazdani! Sometimes the relationship between a provider and the person they are caring for is just what each one unknowingly needed. Lubna Yazdani became Roby’s Host Home Provider during a very painful time in Roby’s life. Lubna has worked diligently, learning Therap and caring patiently for Roby through some very difficult adjustments. It was a rough couple of months, but Lubna’s loving kindness has fostered a closeness and healing for Roby. They take frequent outings to the park to feed the ducks in the sunshine and go to restaurants and try new food. Roby is happy and is once again full of smiles. Lubna loves spending time with Roby and is getting more exercise than she has in years! They are wonderful companions to each other, and we’re so happy we get to be a part of it. Congratulations, Lubna, on being named the March Host Home Provider of the Month!! Thank you for all that you do.

Untitled Design (43)

Excelling with Care and Compliance

by Information & Resources

Read the story below submitted by a Residential Coordinator at Support Inc. We like to highlight excellence as it relates to care and compliance and this story is perfect.

“My client B.B was chosen for a mock state audit last month. The timing was a bit tricky with the primary Host Home Provider (HHP), Canab, leaving the country a few days before the client was chosen and the co-provider, Mohammed, being onboarded two weeks prior to the primary HHP leaving. Mohammed knew B.B well but was still new to the compliance process. Mohammed was very open to the audit and was excited to work towards a good score. Mohammed assisted me every day with getting documents, making many calls, and ensuring that everything was buttoned up. Our audit score ended up being 99% because of one missing psych document. Mohammed called every day and left voicemails to get this document. Not only during this time did Mohammed focus on the audit, but he also ensured Brandon got into the community daily to do his favorite activities. In between their many mall trips (which is B.B’s favorite activity), Mohammed would stop by dentist, vision, and doctors to get paperwork that was missing. Though we did not get 100%, Mohammed gave 110%. It was such a pleasure to have this case chosen because it was able to show how great of a provider Mohammed was and see how dedicated he was to B.B and getting their case perfect.”

Capture

Persevering and Gaining Independence

by Information & Resources

A desire for more independence is a common goal for IDD individuals. While we try to honor this as best we can, it takes perseverance and grit on the part of the individual to make the goal of independence a reality. Jessica Anderson has been receiving IDD services for 22 years, and she decided she wanted to live in an apartment by the time she turned 40. She found a complex she liked, made all the arrangements to view the apartment, and we began the complex process of transitioning her from her host home setting to her first apartment. Through many ups and downs and some tears, she moved into her new home one week after her birthday. She is having so much fun decorating and furnishing her place, and her confidence is soaring. It was a tough journey, but Jessica never gave up. The resilience of the people we serve is a consistent reminder of why we do this job, because we are dedicated to helping people. Congratulations, Jessica on this major accomplishment and thank you to everyone at Support Inc. who assisted along the way!!!

 

Nursing

Nursing Department News & Updates

by Information & Resources

The nursing department recently conducted a webinar that outlined nursing services through Support Inc. To watch the webinar, and learn more about our innovative, outstanding nursing services, please watch the video below.

Nurse Team Webinar (youtube.com)

The Support Inc. nursing team has also gone through recent staff changes. check out the department below:

Morgan Struck (RN)- Associate Director of Nursing

Erin Gordan (RN)- Nurse Case Manager

Lauren Reed (RN)- Nurse Case Manager

Jamie Weidman- Medical Coordinator

Nicole Jordan- Medical Coordinator

QA COrner

QA Department News & Updates

by Information & Resources

Changes to the individual service & support plan (ISSP):

If you’ve joined our provider town hall meetings you’ve heard about the many changes happening in the IDD system in Colorado. With all these changes, our regulations also needed to be updated. While there are many changes to our regulations, we want to take some time to talk about one major change to the individual services and support plan (ISSP) goals. Case Managers are no longer required to add ISSP goals to the service plan. Additionally, provider agencies are no longer required to develop and track formal ISSP goal programs. This has been a core function of the IDD system for many years and will take us some time to fully phase it out of our operating practices. We are still required to demonstrate that we are supporting people to achieve their goals. We will be doing the following over the next several months:

  1. We will work to discontinue current ISSP programs.
  2. We will stop checking ISSP requirements as part of our internal auditing beginning March 2024.
  3. By June 2024, we will solidify a plan to address how we demonstrate supports being provided to help people achieve their goals.
  4. We will remove the ISSP requirement across our internal tools over the next several months.
HHP of month image

Host Home Provider of the Month

by Information & Resources

Please join us in congratulating our February Host Home Provider of the Month- Atea Linga!!! Atea was nominated by the Denver Metro 4 Team who wrote the following: “Atea has been nothing but AMAZING during this year with a person receiving services (PRS). There are far too many amazing things to list about Atea, but we appreciate her continued care and commitment to make sure our PRS is safe and cared for. She continuously advocates for her PRS to make sure that she has the best quality of life possible. Atea has always been a rockstar Host Home Provider and is well deserving of this nomination. Thank you for all that you do, Atea!!

Sasha Pic

Sasha Hits the Slopes!

by Information & Resources

While many of us have been feeling the winter blues, one of our individuals in services, Sasha, has been enjoying the winter at Breckenridge Resort hitting the slopes! When Sasha isn’t water skiing in the summer, he is skiing the wonderful Colorado mountains in the winter. We love to see the opportunities Sasha’s Family Caregivers provide him. If you see Sasha on the mountain, say hello! That is, if you can catch him 😉!

Kyle Car

Kyle Gets His Car Back!

by Information & Resources

We are happy to announce that one of our individuals in services, Kyle, got his car back recently! Over the past year, Kyle has worked extremely hard to maintain stability in his current host home, use his coping skills, and continue to be an active member in his community. Kyle has continued to show persistence, determination, and his eye on the prize – his car! Kyle’s team could not be prouder of him and his accomplishments throughout the past year. Congratulations Kyle, we are excited to see what the next steps toward your goals will be!

Day Serv.

Day Services News and Updates

by Information & Resources

Site and Community Based Day Program:

The Aurora Day program is very excited as we begin the new year. Our individuals have been having a blast as we further integrate our programs into the community. Some of our recent outings that have been a hit are going bowling, seeing animals at the arsenal, watching how candy is made at Hammond’s candy factory as well as celestial seasoning where they can taste a variety of teas and learn how the process of tea making is accomplished.

As far as our onsite activities, we are continuing to offer Chill Club where our individuals learn creative coping skills to decompress as well as moving and grooving where the importance of exercise and physical activity are accomplished through music and dancing. A fun activity we began last year is cooking class where we recently have made air fried pickles, air fried Oreos, multiple chip dips, and so much more. As spring is quickly approaching our individuals have begun a gardening course where we are successfully growing cilantro, parsley, basil and onions which we will use for future cooking classes.

To celebrate the holidays, we had a Valentine’s party where the individuals exchanged cards, played Valentine’s themed bingo with candy, broke a pinata, had pizza, prizes and much more. Moving forward, we have a St Patrick’s and Cinco De Mayo parties which the individuals are working closely with staff to plan. We wouldn’t be able to achieve such success without the consistent staff which work diligently every day to make day program a great experience for all our individuals. We welcome you all to come by and witness our growing day program and options we have available to all who we serve.

1:1 Direct Support Professional Program:

Our Direct Support Professional (DSP) Supervisor conducted a Community DSP meeting that went really well and we rolled out the productivity report. We’re also starting biweekly check ins with our 1:1 DSPs to provide more oversight and support! One of our 1:1 DSPs took her individual to our Day Program and the individual loved it so much that they didn’t want to leave! The DSP said nothing but good things about Day Program and the staff there! Another one of our 1:1 DSPs started working with a couple new individuals and they are all working well together! We hear nothing but good things from the Residential Coordinators and the providers regarding this DSP.

If you’d like to learn more about our day services, please contact info@supportinc.com