The Finance Department

Greetings from the Finance Department. We are excited to introduce some new team members, provide an update on Bill.com, an update on HHP payments, and some year-end reminders.

New Team Members

We have three new team members to introduce. Please welcome Matt Kelso, Chief Financial Officer, Kellee Abbott, Controller, and Vicki Stroud, Sr. Director, Human Resources.

Matt joined Support, Inc. as the Chief Financial Officer in August 2023. He holds a Bachelor of Science degree in Business Administration and Molecular Biology from the University of Texas at Dallas and an MBA with concentrations in corporate finance and strategy from the Southern Methodist University.  In his spare time, he chauffeurs his 10-year-old to soccer and football practice as well as his 14-year-old high school cheerleader. When he actually does get alone time, you’ll usually find him at his grill cooking steaks and seafood while watching Dallas area sports teams.

Kellee joined Support, Inc. as the Controller in October 2023. She holds a Bachelor of Business Administration degree in Accounting from the University of Texas at Arlington and is a Certified Public Accountant. Kellee enjoys family time with her husband of 26 years and her three daughters, ages 22, 17, and 15. She loves watching sports, going to the movies, reading, and good restaurants.

Vicki joined Support, Inc. on November 6th, 2023, as Sr. Director, Human Resources. She is happy and excited to join the team.  Prior to joining Support, Inc. she served as the Sr. Director, Human Resources at HealthSmart, a Third-Party Administrator. Vicki was with HealthSmart for 25 + years and held many different positions within HR during her tenure there to include overseeing their Benefits and Payroll.  In her spare time, she enjoys traveling with her husband of 25 years and hosting family holiday events.

Bill.com: Fully Implemented

This March we successfully transitioned our payment processing to Bill.com, an accounts payable automation software. Bill.com has allowed us to get more clarity, security, and personalization with the payments we process. Payees have more control over how they are paid – they can update banking information, and address, or contact information we have on file in real time. Additionally, it enables payees to see what invoices we have processed, are currently processing, and have not yet received.

For help setting up and accessing your payee account, e-mail us at accountspayable@supportinc.com.

Updates on Moving Provider Payments to ADP:

We are still focused on moving the payment method for our Host Home Providers into ADP. HHPs have transitioned to a bi-weekly pay schedule, receiving payment for their services more frequently and accurately.  We continue to work closely with our HR team and the ADP developers to finalize the ADP platform. Our commitment is to make sure all of your information is correct, and the implementation is as smooth and seamless as possible.

More on HHP Bi-Weekly Pay:

Below is a 2024 pay schedule for HHPs. The first two dates indicate the date range within the pay period. The third date is when funds are directly deposited into bank accounts.

We wanted to take this opportunity to remind everyone that the most efficient way to receive payment from us is to sign up for ACH (or direct deposit). Please note that if you are set up for physical checks rather than direct deposit you are subject to the processing times of the US Postal Service impacting when your check arrives. Again, we encourage everyone to sign up for ACH (or direct deposit)

If this schedule is still unclear, please e-mail us at accountspayable@supportinc.com where we will be happy to respond to your questions and requests.

Year-End Reminders

As we are headed towards the end of the year, employees are reminded that should they need to make changes to their tax withholding election, address, or direct deposit information, they can do so directly in ADP workforce or through the self-service app.  It is important to keep your addresses updated in ADP, and in The Standard (if you have a 401K or ROTH account) since they send the necessary year end information at the end of the year.

In the Spirit of Gratitude:

We, the Finance Team, want to give a big thank you to all our Department Teammates, Support Leadership, Directors, Associate Directors, Coordinators, Direct Support Professionals, Providers and Caregivers. We are so grateful to each one of you for partnering with us.  We appreciate your patience as we encounter challenges that arise from the implementation and integration of new systems.  As part of the Support Family, you have our commitment to bring you the best customer service possible.

Common Question Topics for Finance and Where to Direct them:  

Host Home Provider Payments – accountspayable@supportinc.com

FCG-IC Payments – accountspayable@supportinc.com

FCG or Employee Pay History – Can be found in your ADP Portal under “Myself”- “Pay”- “Pay & Tax Statements”

Bill.com Questions/ Payee Account Set up – accountspayable@supportinc.com

Verification of Income/Employment Requests for HHPs and FCG-ICs – accountspayable@supportinc.com

Verification of Income/ Employment Requests for Employees or FCGs – hradmin@supportinc.com

Medicaid Redetermination Questions – Lily.kirkman@supportinc.com

Social Security Benefits & Paperwork Requests – Lily.kirkman@supportinc.com

Kaiser And Other Insurance Benefits Questions – hradmin@supportinc.com & accountspayable@supportinc.com

How do I update my direct deposit information?

If you are set up with an ADP account, Log into ADP, under “Myself” – “Pay” – “Payment Options” from there you can add or edit the bank information we have on file.

If you are not set up with an ADP account, e-mail accountspayable@supportinc.com. Please include your support team in case we need to contact you with any further questions.