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Kenny Ride on the Railroad!

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Kenny recently took a fun weekend trip to the Georgetown loop railroad and had a blast! This has been a goal of his for about three years, so he was ecstatic that he was finally able to go. According to Kenny his love for trains started when he was a kid. He has always enjoyed watching movies that have trains because they look really cool. Kenny also usually likes to spend time watching YouTube videos on trains as well. HHP knew this was a goal of Kenny’s for a while and was able to take him up for the weekend. He even took some awesome pictures with Santa!

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Michael’s Kitchen Renovation

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Michael’s recent renovation has been deemed a success! Michael was happy to share his story with his team, Nate and Samantha.

Michael got some awesome home renovations this year! He got his cabinets and countertops remodeled. He advocated for his preferences and got exactly what he envisioned. With these renovations, Mike achieved one of his biggest home improvement goals!

Here are a few before and after photos!

Before:

 

 

 

 

 

 

 

 

 

And after:

 

Ray

Ray Succeeds With New Job and Driver’s License

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Ray has had an eventful couple of months working towards two big goals. He got his driver’s license and a new job as a crossing guard.

Rays’ mom reports that he looks proud and happy in his bright crossing guard vest as he gets to work around one of his favorite things in the world- buses. He enjoys helping the kids cross the street, getting to be part of one of the most important public transportation systems in America, and having a flexible schedule to make it to his Smash Bros tournaments. When asked he said he wouldn’t rule out being a bus driver one day – especially now that he has his license.

Getting his license was the easy part he says, passing his mom’s driving lessons was not. Although he can drive himself now, he is not done with buses. His dream car would be for everyone to use the public transportation system so that it can expand and be taken everywhere. (If he had to pick it would be an RV because of the nice amenities). He especially likes the MAX bus in Fort Collins.

Congrats again, Ray, for reaching these major milestones!!

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Host Home Provider of the Month

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The Loveland Team would like to nominate Brianna Yakovee for Provider of the Month!

Brianna is an experienced caregiver and provider who has dedicated much of her life to enriching the lives of those around her. From troubled teens to adults in the IDD community, she extends her compassion to any who need it. Recently, she opened her home to one of our PRS, Baylee. It was Baylee’s personal goal to find an HHP to move in with by the end of the year, and she sure found the right fit with Brianna and her home.

From the second Baylee gave her stamp of approval, Brianna started prepping her home. Being blind, there are some extra useful tools that help Baylee use the space around her. Brianna put sticky dots on the microwave for Baylee to be able to independently heat up her food – as well as on the washer and dryer to help her complete laundry. Arguably the coolest thing, though, is also a sound machine that sits outside of Brianna’s bedroom door, across the hall from Baylee’s room, that runs constantly, allowing Baylee to use it a sound locator throughout the house.

Their first weekend together was a girls weekend on the town. The ladies went shopping, had some yummy food and even enjoyed a movie showing together. Even on short notice, Brianna made sure Baylee and her roommate were able to attend our Loveland Halloween party. Brianna is constantly ensuring that Baylee (and her roommates) has access to the activities she enjoys doing while helping to promote independence and safety. Thank you for supporting those who lean on you, Bri. You’re a rockstar!

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Intake Team End of Year Updates

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Hello and thanks for reading from the Intake Team! As mentioned in the newsletter, the Intake Team still consists of Brian, Cindy, Kristin and Cathy. This is the most seniored team at the agency. Cindy has been with us for 23 years, Kristin 22 years, Cathy 7 years and Brian 5 years. We’re excited to share some updates and plans for the upcoming year!

First, the team wants to get reconnected to case managers, as turnover in 2024 reached an all-time high. We Look forward to building new relationships and partnering with Case Managers in 2025. As you know, relationships in the field are so important. We are eager to meet some new faces and learn from other folks that have been in the field as long as we have!

We also continue to attend provider fairs. We had great success the last few months, getting to know new families on the DD waiver. We love connecting with community partners and learning more about new Case Management Agency (CMA) Processes and procedures.

On this note, did you know that Cathy recently joined the Community Advisory Committee for the Weld County CMA? She meets quarterly with the team to review complaints, review and improve processes and procedures regarding Weld County Case Management and to ensure that waiver transfers from one county to the next have been expedited in a smooth and seamless manner.

Last but not least, Cathy also implemented billboards in Greeley, Fort Morgan and Sterling. Keep an eye out for our advertising! And feel free to let us know if you’ve seen our materials anywhere recently!

We thank you again for choosing us as your agency. Please continue to keep us in mind for DD placement needs by emailing Intake@supportinc.com with any potential leads.

Thanks again and take care.

Untitled Design

Finance Department Updates

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The Finance Department: 

Greetings from the Finance Department! We are excited to introduce a new team member and provide an update on HHP payments and some projects we are focusing on. 

New Team Member: 

Please welcome Amy Baum, our new Office Manager. She joined Support, Inc. this month! “I am a Colorado native and mom of two wild teenage boys. I come from a large roofing Company where I worked as the assistant production manager for both our residential and commercial projects. I am new to the health care industry but am very excited to learn the ins and outs. When not at work, I enjoy being outdoors camping, or fishing. I have been blessed to travel to Kauai for the last several years and look forward to that trip over and over again.  I have a very spoiled English Bulldog, Chance, who also got to see Kauai our last trip there.  

  

I am very excited to join the team and look forward to working with everyone!” Swing by and meet Amy at the Aurora office. Amy is providing many of the same supports that her predecessor, Tammy, did. Answering your questions or directing concerns to the right department is just one important part of what she does. We are so happy to have her on our team, ensuring we provide the level of customer service we pride ourselves on. 

Final Update Moving Host Home Provider Payments to ADP: 

The transition to ADP for HHP payment is complete and has been in effect for about 3 months now. With this transition HHPs can access their personnel files, pay stubs, see and update their contact information or direct deposit information through a secure online portal. Vicki Stroud from HR lead a training to help familiarize HHPs with ADP and a video of the training is available upon request. Any questions HHPs have regarding the training or ADP payments can be directed to hradmin@supportinc.com 

We on the finance team want to give a huge thank you to the whole of HR and the Residential team who were instrumental in making this transition a successful and smooth one. 

The Remainder of 2024 for the Finance Team:  

With the end of the year rapidly approaching we are focused on optimizing our billing across the Support Network, automating and expanding the reporting available to upper management, chipping away at the denied claims list and eligibility challenges presented by the case management redesign and state system issues and preparing for the 2025 tax season. 

 

Common Question Topics for Finance and Where to Direct:   

Host Home Provider Payments – hradmin@supportinc.com 

FCG-IC Payments – accountspayable@supportinc.com 

FCG, Employee, and HHP Pay History – Can be found in your ADP Portal under “Myself”- “Pay”- “Pay & Tax Statements” 

Bill.com Questions/ Payee Account Set up – accountspayable@supportinc.com 

Verification of Income/Employment Requests for FCG-ICs – accountspayable@supportinc.com 

Verification of Income/Employment Requests for HHP – hradmin@supportinc.com 

Verification of Income/ Employment Requests for Employees or FCGs – hradmin@supportinc.com 

Medicaid Redetermination Questions – Lily.kirkman@supportinc.com 

Social Security Benefits & Paperwork Requests – Lily.kirkman@supportinc.com 

Cigna and Other Insurance Benefits Questions – hradmin@supportinc.com 

  

How do I update my direct deposit information? 

  • If you are set up with an ADP account, Log into ADP, under “Myself” – “Pay” – “Payment Options” from there you can add or edit the bank information we have on file. 
  • If you are not set up with an ADP account, e-mail accountspayable@supportinc.com . Please include your support team in case we need to contact you with any further questions. 
Blowing out candles

Cat-Dad Robert Celebrates Two Birthdays

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Robert decided that his two cats Haley and Hillary would celebrate their birthdays together. He got decorations, a cake and treats for both of them, turning 2 and 7 years old respectively. He spent a couple months planning it and purchasing a new cat tree for them. They didn’t really go for the cake, but had some wet cat food instead.

Danyelle brought some toys and Jennifer (their coordinator) brought a catnip plant, which has since been replanted and chewed on happily by Haley (Hillary likes the dry stuff only Robert reports).

Robert had fun and his kitties did too!!

Kole and Billie 2024

Kole Lands a New Job!

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We continue to highlight positive happenings around the agency this month. Read ahead to learn how Kole and his provider Billie worked together to seek employment opportunities!

My name is Victoria and I’m writing to share a story on behalf of a person I work with. This person I am writing about has achieved a goal; it was to find a job.

Kole found a job at the prestigious restaurant Cheyenne Mountain Resort. He has been at this job for a few months and has done such an excellent job that they keep trying to give him more hours than he is allowed to work. I have only had KB on my caseload since March 2024 and in that amount of time he has shown so much growth! All of this would not be possible without the assistance of his amazing host home provider Billie.

I have watched her talk with him about goals and steps needed to reach those goals, I have watched her praise him when KB advocates for himself. Kole is doing so well at his job they sometimes ask him to do things outside of what he was hired for.

As anyone who knows Kole, you want to step in and protect him from being taken advantage of, but he has advocated for himself that there are some things he doesn’t mind doing and others he will say no to. It was a big step for him to ask Billie to let him handle his job on his own as anyone else would and if he needed assistance, he would let her know. Billie has gone above and beyond with picking him up after 10pm and dropping him off early in the mornings. She really is an HHP who just wants to see her PRS’s grow! I am so proud to work with amazing people like Kole and Billie!

Missy positive story

Missy Enjoys a Birthday Trip

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Sometimes we like to share positive stories, highlighting the relationships between the providers and the people they serve.
In early September, one of our individuals receiving services, Missy, told her HHP Genet that she would like to go on a trip to celebrate her birthday. They talked about where they should go, and Missy said she wanted to go visit some friends from church who had recently moved to Dallas and visit Genet’s daughter who also lives there.
Genet made all the arrangements, and they had a wonderful time visiting friends and family. They also made day trips to historical sights and local attractions.
Happy Birthday to Missy! One of her most valuable gifts is her amazing HHP Genet who does everything she can to make Missy’s wishes come true!!