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Erik Nielsen Promoted to Direct of Operations

We have more great news that we’re so excited to announce- Erik Nielsen is being promoted to the position of Director of Residential Services!

In this role, Erik will oversee all residential program services across all geographic regions. This in part takes over Brian’s previous responsibilities overseeing the residential programs. Erik has spearheaded many positive changes throughout his years at Support, Inc. in both the residential and day programs. We know that Erik will carry forward the progress made over the years under Brian’s leadership, and further the goals of the residential programs well into the future.

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Brian Farestad Promoted to Vice President of Operations

With our growth in services and people, both this past year and what we anticipate for the coming year, we have the need to evolve our infrastructure within the organization. As such, we are excited to announce that Brian Farestad has been promoted to Vice President of Operations. With this promotion, all program operations will report to Brian. This is aimed at supporting our growth, as well as ensuring consistent service delivery across all of our programs and regions. We have full confidence that Brian will continue to strengthen all of our programs and people, just as he has in his more residentially focused role over the past several years. Please join us in congratulating Brian in this well-deserved milestone!!

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COVID-19 Communication

January 7, 2022

To Support, Inc. staff, providers, and families

In this COVID-19 communication we will cover the following:

  1. COVID-19 variant updates
  2. Support, Inc. vaccine clinic
  3. COVID-19 Operating protocol update
  1. COVID-19 variant updates

As of December 2021, the Omicron variant is the main variant spreading in Colorado. This variant likely spreads more easily than the original COVID-19 virus. Data is showing that vaccine effectiveness against infection for two doses of an mRNA vaccine (Pfizer or Moderna) is approximately 35%. A COVID-19 vaccine booster restores vaccine effectiveness against infection to 75%. The COVID-19 vaccine decreases the risk of severe disease, hospitalization, and death from COVID-19. Getting vaccinated and getting boosted is the best way to protect yourself, the individuals we support and our community.

2. Vaccine updates & vaccine clinic

Support, Inc. recognizes the importance of the COVID-19 vaccine for the individuals we serve, providers, families, and employees to ensure we have access to all the tools to protect ourselves throughout the pandemic. Last year we hosted two vaccine clinics at our Aurora office. We are excited to announce we will be hosting another clinic on Wednesday January 26th. This clinic will offer first, second and booster dose appointments of both the Pfizer and Moderna vaccine. The clinic will be by appointment only. Your Residential Program Coordinator or supervisor will contact you over the next week to two weeks to provide you more details and schedule appointments for those who are interested.

3. COVID-19 Operating protocol update

The CDC updated their COVID-19 exposure and isolation guidance this week. We will be updating our operating protocol and procedures accordingly and will communicate these changes within the next week.

If you have any questions, please do not hesitate to reach out to myself or your supervisor. We will continue to provide updates through email, our website and our Facebook page.

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January Tips From the Safety Committee

The Safety Committee is reaching out to bring you some interesting and helpful safety information! Each month you will receive an e-mail from the safety committee regarding different safety topics. If you have topics you think would be helpful to your Support Inc. team, or you would be interested in joining, feel free to connect with anyone on the safety committee!

January Safety Topic:

New Year, New Immune System!

While we might think we know everything about our bodies and keeping them healthy, especially during this pandemic, there are still tips, tricks, and general information that could potentially save our lives!

  1. Be aware of some of the stressors in your everyday life. Ongoing stress makes us susceptible to illness and disease because the brain sends defense signals to the endocrine system, which then releases an array of hormones that not only gets us ready for emergency situations but severely depresses our immunity at the same time. A couple of mind-body therapies to help are relaxation exercises, positive thinking, behavior modification techniques, and social support.
  2. Regular exercise is one of the pillars of healthy living. It improves cardiovascular health, lowers blood pressure, helps control body weight, and protects against a variety of diseases. But does it help to boost your immune system naturally and keep it healthy? Just like a healthy diet, exercise can contribute to general good health and therefore to a healthy immune system.
  3. Z’s are another natural immune system booster. “Your immune system is like your computer — it needs moments of rest so it doesn’t become overheated.” When you’re sleep-deprived your body churns out stress hormones to keep you awake and alert, which can suppress your immune system.
  4. Make sure to get your health checkups! As much as we (including myself) may despise the doctor, we need make sure that if there are issues, they are getting addressed in time. It becomes difficult to control/treat issues once they are at an advanced stage. But course correction at an early stage is much easier. 
  5. Always read direction labels on your cleaning products! They are there for a reason, while we may think that mixing cleaning solutions will clean better, mixing certain chemicals can harm our lungs and our skin. Make sure to also check labels to ensure you are using the proper PPE (gloves, goggles, etc.) when handling the solutions.
  6. Finally, just like mom and dad said, eat your fruits and vegetables! Fruits and vegetables are heavy in vitamins and nutrients and can help your immune system as well. Combining the right foods and supplements is key to staying healthy. Specifically, they are rich in Vitamin C, which reduces the duration of the common cold. 
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December Safety Tips from the Safety Committee

The Safety Committee is reaching out to bring you some interesting and helpful safety information! Each month you will receive an e-mail from the Safety Committee regarding different safety topics. If you have topics you think would be helpful to your Support Inc. team, or you would be interested in joining, please reach out to you Residential Program Coordinator to connect with anyone on the Safety Committee.

December safety topic: Being safe with electricity!

Did you know 150 home fires per year happen because of holiday lights or decorative lighting, accounting for $8.9 million in property damage each year, as well as occasional injury and rare fatality??

Here are some helpful tips for you to ensure you’ll be safe this holiday season!:

  1. Inspect all electrical decorations for damage before use. If you notice cracked or damaged sockets, loose or bare wires, and loose connections, do not attempt to use these as they are hazardous and may cause a serious shock or start a fire. Tip: LED lights are the best. Not only will they use up to much less power, but they run cooler, are less of a fire hazard and are long-lasting
  2. Most of us use extension cords when decorating for the holidays. Do you know if your extension cords are properly rated for their intended use? According to the U.S. Consumer Product Safety Commission, faulty extension cords cause 3,300 residential fires each year, resulting in 50 deaths and 270 injuries
  3. Do not overload electrical outlets. Overloaded electrical outlets are the number one cause of electrical fires during the holiday season. Avoid overloading outlets and plugging high wattage appliances into one outlet
  4. Never connect more than three strings of incandescent lights at a time. More than three strands can blow a fuse, and is also high risk to cause a fire because the wires overheat
  5. Water your tree. Dry trees are a fire hazard!
  6. Protect cords from damage. To avoid shock or fire hazards, cords should never be pinched by furniture, forced into small spaces such as doors or windows, placed under rugs, or attached by nails or staples
  7. Turn off, unplug, all decorations and extinguish all candles before going to sleep or leaving your home
  8. Keep candles away from anything flammable – especially a Christmas tree. Also pay attention to what is above candles; the hottest place is right above a candle. Paper, cardboard, synthetic fabrics and decorations can all easily catch fire
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Family Caregiver of the Month

Please join us in congratulating our most recent Family Caregiver of the Month, Roxie! The following write-up is provided by Kali, Residential Program Coordinator with the Loveland Team.

I started working with Roxie in August of this year. In the short time we have worked together, Roxie has shown the highest level of patience, empathy, and compassion for J and the willingness to learn. During our second meeting, I went over the file review with Roxie and showed her some areas in which we were lagging with compliance. Roxie assured me that she would try to do her part to increase our next file review score, which she has. Roxie is also very swift when notifying me about consult visits, as well as turning in consult notes in a timely manner. At each visit, J does not miss an opportunity to let me know how much of a positive influence Roxie has been in his life and I can see why. Roxie truly embodies many of the characteristics of a great Host Home Provider.

Thanks for all that you do Roxie-we are happy to have you here at Support Inc. Congratulations for being Family Caregiver of the month!

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Jim Travels for the Holidays!

The people we serve have a wide variety of options when it comes to celebrating the holidays. Some individuals spend the time with their families. Others enjoy the company of their host home providers. For Jim, he enjoyed Thanksgiving with his providers, Juanita and Lendy! The three of them, along with two other individuals in the home, took an amazing road trip California. From Las Vegas to Disney, Laguna Beach and back to Vegas, Jim had quite the adventure in late November.

Jim enjoyed a week-long trip beginning with a road trip to Las Vegas. Juanita reports the majority of these details, on Jim’s behalf, with his permission. Juanita relays that they started with gambling in Las Vegas, people watching and spending time at the aquarium. The fish provided great entertainment in a calm and intriguing environment. Afterwards, Jim perused the strip and reportedly felt mesmerized by the holiday lights. 

The group traveled to Disney next. Between the Christmas Parade, shopping and meeting all the characters, Juanita described this as a highlight of Jim’s trip.


“We grabbed some funds from his trust, so he could shop at Disney Land. Jim looked great in his new Mickey ears, and we could tell he enjoyed picking out several souvenirs!!”

It was hard to pull themselves away from Disney, but alas, the show must go on. Jim, Juanita and the crew continued their adventure to Laguna Beach, their final destination. The weather was warm and breezy with breath-taking views of the ocean. Juanita took Jim and the other two individuals to see the beach, and they enjoyed a stroll along the sand. Juanita remembers their picnic fondly, with a blanket in the sand and yummy snacks for all to share. Spending time in Laguna Beach was calm and relaxing, a great way to wrap up the trip before returning home.

When asked what was Jim’s favorite part of his vacation, Juanita suspects it was Las Vegas and Disney Land. She relays this was very exciting for him. When asked what Juanita enjoyed most, she said, “This was first time taking Jim on vacation with us. We greatly enjoyed his presence, his smile and his enjoyment as we explored a few places together!” Juanita also admitted that returning to Las Vegas on the way back was fun, as well.

What makes this most incredible is, Jim is in respite with Juanita and Lendy, a temporary placement! We are blown away to their commitment of individuals in respite; it’s not every day that someone in a temporary home is able to travel to such nice locations. Jim has been with Juanita for the last 6 weeks and Jim will be given a choice where to live once that decision needs to be made, with Juanita as an option. To top it all off, Jim and their other two individuals traveled to Steamboat a few days later. Additionally, a Florida trip is in the works for next year.

Ultimately, we love to read of Jim’s adventures. We’re so happy for the care that Juanita and Lendy provide him, and we hope to hear of more travel in the future!

Support, Inc. is a residential service agency that provides support to individuals with intellectual and developmental disabilities. If you or someone you know could benefit from DD services in Colorado, please email us at Intake@supportinc.com.

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Emily has Landed a New Job!

Emily has come a long way since starting with Support Inc in 2012. Her team is extremely proud of seeing her grow into the confident, intelligent, and independent woman that she is today.

Emily has always wanted a job; in September, she finally achieved her goal and started working at Clay and Glaze. She will be assisting with clay projects, glazing and recycling. Before starting her new job, Emily was sharpening her skills by helping Support Inc. sort out documents, shredding and even learning how to work the copier and fax machine! Emily has also taken on a leadership role in day program and assisting her peers whenever needed. In addition to everything mentioned, Emily has become quite the fashionista! Often setting trends with her peers in and outside of day program.

Way to go, Emily! We’re so proud of you and excited to watch your continued growth at Clay and Glaze!

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Clinical Webinar

We’re so excited to share the recording from our Clinical Webinar yesterday morning! If you missed it, please see the link below. Chris Sharkey, Jamy Wetzel-Little and Faith Wilkins join us for a discussion on what makes Support, Inc.’s Clinical Services unique! From our person-centered approach to trauma-informed care and consideration of heart rate variability, we take a closer look at our services and who could benefit from them. Following the lecture, we have another half hour of discussion for questions and feedback.

https://drive.google.com/file/d/1pYBKv6M-ttDZVR4jfcH46TrRk81SlqAJ/view?usp=sharing

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COVID-19 Communication

To Support, Inc. staff, providers, and families

In this COVID-19 communication we will cover the following:

  1. Omicron variant
  2. Vaccine updates & booster dose clinic
  3. COVID-19 Operating protocol update

COVID-19 Omicron variant

On November 26, 2021, the World Health Organization (WHO) classified a new variant, B.1.1.529, as a Variant of Concern and has named it Omicron. The first case of the Omicron variant was detected in the United States on December 1st.  The individual, who is fully vaccinated, recently traveled internationally. The developed mild symptoms that are improving and has been in self-quarantine since symptoms developed. The WHO is working with researchers around the world to conduct studies to better understand the Omicron variant.

In previous communications we discussed that all viruses are continually changing through mutations. A variant has one or more mutations that are different from other variants in circulation. As expected, multiple variants of COVID-19 (SARS-CoV-2) have been documented across the globe. Scientists compare the genetic differences between viruses to identify variants and how they relate to each other. Variants are labeled using the Greek alphabet (i.e. Alpha, Beta, Gamma, etc.) as way to identify and discuss variants by non-scientific audiences. The CDC classifies variants into three classifications, variant of interest (VOI), variant of concern (VOC) and variant of high consequence (VOHC). The CDC has classified the Omicron variant as a variant of concern (VOC).

The recent emergence of the Omicron variant further emphasizes the importance of vaccination and prevention strategies to protect against COVID19.

Vaccine updates & booster dose clinic

The Food and Drug Administration (FDA) recommends all adults aged 18 and over get a COVID-19 booster shot. Individuals who received the Moderna or Pfizer vaccine should get a booster dose 6 months or more following their second dose. Individuals who received the Johnson & Johnson vaccine should get a booster dose 2 months or more following the initial vaccine. 

Individual’s may choose which vaccine they receive for their booster dose. The Food and Drug Administration (FDA) and Centers for Disease Control (CDC) allow for ‘mixing and matching’ the booster dose vaccine type. Side effects of the booster shot are similar to the side effects after the second dose series. The most common side effects are fatigue and pain at the injection site. Most side effects are mild to moderate. To relieve side effects, use or exercise the arm you got the shot in, drink plenty of fluids and apply a cool washcloth to the injection site.

We have contacted our partners at Colorado Department of Public Health and Environment (CDPHE) to request support to host a booster dose clinic. We hope to offer a booster dose clinic at our Aurora office after the new year. As we work with CDPHE to plan the clinic we will provide on-going updates.

COVID-19 Operating protocol update

We have updated our operating protocol and COVID-19 procedure to reflect the current guidance from Centers for Disease Control (CDC) and Colorado Department of Public Health and Environment (CDPHE) regarding the testing window following a known exposure. Individuals who are unvaccinated should quarantine following a known exposure to COVID-19 and get tested 5-7 days after the last date of exposure. Individuals who are fully vaccinated and asymptomatic following a known exposure do not need to quarantine but should wear a mask in public and get tested 5-7 days after the last known exposure.

If you have any questions, please do not hesitate to reach out to myself or your supervisor. We will continue to provide updates through email, our website and our Facebook page.

Thank you,

Laura Viers
Associate Director of Quality Assurance
T :: 970-667-7424 ext. 200