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Happy Mother’s Day

by Information & Resources

With the holiday weekend approaching, we want to take a moment to thank our Family Care Givers that so often care for their loved ones without a second thought. The strong Mothers we serve have been committed since day one, and we thank you for the care you continue to provide during these tumultuous times. The bond a child shares with their Mom remains unmatched, regardless of age and time. We see you, we appreciate you and we will continue to be here for you when you need additional support.

Happy Mother’s Day and take care.

Mother’s Day Card from Support

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Quarantine Fatigue: Tips to Battle the Blues

by COVID-19

Quarantine fatigue has been described as the restlessness we feel from staying home so often. We’re itching to get out and for life to return to normal.

While we continue to practice social distancing, please remember to go easy on yourself. Rather than denying how we feel, often times it is best to acknowledge the things outside of our control so we can focus on the things we are able to control. It’s okay to feel sad, tired, bored and depressed. Allow yourself some time to identify these feelings before turning to coping mechanisms.

This is your weekly reminder to allow yourself some grace. It’s totally normal to not feel normal right now, and the least we can do is be kind to ourselves and one another.

Should you need some ideas of things to do at home, please refer to the list below. We continue to support our individuals in services and will be here if you need anything.

  1. Garden
  2. Play board games/sports/video games
  3. Have a scavenger hunt
  4. Learn to cook a new recipe
  5. Schedule virtual hangouts with friends and family
  6. Watch backyard movies
  7. Camp in your living room
  8. Listen to a new podcast
  9. Tour a museum or zoo online
  10. Follow up on those New Years Resolutions

PPD

Provider Pay Day For May: Important Information and Updates

by Information & Resources

We know that routines like Host Home Provider pay day can be confusing with all of the current shutdowns. In an effort to honor the government requests for social distancing as well as our client’s fragile health, we will be mailing Host Home checks this month. Repeat, we are not handing checks out to any HHP, nor will anyone be able to pick them up at any office. HHP checks will be placed in the mail on Friday, April 24th. The intent is that Host Homes will receive the checks on or before May 1st. Providers may cash the checks as early as April 30th but remember the bank will reject any checks presented before April 30th.

We are aware that some HHP paychecks may be incorrect due to early check printing. We want to assure you that we will issue (and mail) corrections immediately when notified for any under payments and that we will reduce next month’s payments for any over payments.

We also want to let you know that we are mailing client personal needs funds (both cash and checks) along with bus passes too.

One final reminder, we are not sending bus passes this month because we mailed the passes to providers with the last pay day.  We do not intend to send bus passes until the Access-A-Ride services are up and running for a full month.

We will be available if you have any questions. And thank you for bearing with us while we navigate new routines and solutions together.

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Temporary change to submitting receipts

by Information & Resources

Good afternoon,

In an effort to follow stay at home orders, limit travel and reduce the spread of illness we have temporarily changed our process for submitting receipts for reimbursement for client expenses and additional client fund check requests. At this time, we ask you not drop receipts off at the office. We have limited staff in the building and additional precautions in place for visitors to our offices. Please review the information and procedure below and don’t hesitate to reach out if you have any questions. We hope this process will make submitting requests easier and more streamlined for everyone.

1. Reimbursement for client expenses:

If you have purchased items that require client reimbursement, please submit the receipts with one of the following methods.

Reimbursement checks will be cut and mailed to you on Tuesdays by our finance team.

a. Mail all receipts including a note with your full name and the client’s full name to our Aurora office 15591 E. Centretech parkway Aurora, CO 80011 attention Lily.

b. Scan/ take pictures of all receipts (ensure you capture the full receipt image) and email them to lily.kirkman@supportinc.com and include in the email the full name of the client the purchase was for.

2. Client checks:

a. PNF (personal needs fund) checks will be mailed to the provider with their monthly check.

b. Additional client fund checks please call or email the RPC or Lily to request additional checks for clients. These checks will be cut and mailed on Thursdays.

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LIFE Club Events This Week!

by Information & Resources

Join us for some upcoming virtual events! Please contact the clinicians below to participate in any and all of the groups. They will provide additional information and instructions.

Tuesday, April 14

LIFE Club:  Finding Your Inner Betty Crocker

When:  Tuesday, April 14 from 5:00pm-6:30pm

What: Join us for an evening of friendship, discussion, and learning! These interactive groups will focus on developing skills and confidence for social situations in a way that is fun and informative! LIFE Club is open to all. This week we will be making our favorite snacks! This is a great opportunity work on social skills while having fun in the kitchen. We will provide a recipe with common ingredients! Please contact gwen.bonilla@supportinc.com for more information!

Instructions:  In order to participate, please contact gwen.bonilla@supportinc.com by Tuesday, April 14 at 4:30pm. A link will be sent via email. Please follow the link at 5:00pm to participate. Everyone is welcome!

Wednesday, April 15

Moving and Grooving

When:  Wednesday, April 15 from 12:00pm-1:00pm

What:  We will join together to discuss life’s stressors while improving the physical health of our bodies to create a healthy lifestyle by learning helpful social and exercise habits. Thisgroupwill incorporate a different movement activity every session. We will focus on stretching, mindfulness and inner and outer strength. This is a great opportunity to be active during a virtual time. Adaptable for all abilities!

Instructions:  In order to participate, please contact ashley.treiber@supportinc.com by Wednesday, April 15 at 10:00am. A link will be sent via email. Please follow the link at 12:00pm to participate. Everyone is welcome!

Thursday, April 16

Touching Stories

When:  Thursday, April 16 from 11:00am-12:00pm

What: Touching Stories is a unique therapy model, specifically designed for people with intellectual and developmental disabilities, that pairs the social and emotional learning of story with sensory integration activities in a way that is educational, engaging, and simply, a lot of fun! We have adapted our Touching Stories for at home use. Gwen will first lead participants in a scavenger hunt for the sensory items needed for the stories (all items are common items found in every home) and then will tell the sensory-based stories to the group.

Instructions:  In order to participate, please contact gwen.bonilla@supportinc.com by Thursday, April 16 at 10:00am. A link will be sent via email. Please follow the link at 11:00am to participate. Everyone is welcome!

IDD

Plain Language on COVID-19

by COVID-19

With the recent barrage of information, this link remains important. Please click below for Plain Language information regarding COVID-19, available in 11 languages. This critical information explains how COVID-19 is contracted and how to stay healthy.

We applaud the Self Advocacy Resource and Technical Assistance Center for putting this resource together. Should you need further assistance talking with a loved one regarding COVID-19, please reach out to your team for additional support.

Plain Language Information on COVID-19 (in 11 languages)
2019-coronavirus (1)

COVID-19 Agency Updates

by COVID-19

March 26, 2020

To All Support, Inc. Staff, Families, and Providers:

By now you have heard that the entire state is now under a “stay at home” order as an additional measure to mitigate the spread of COVID-19 across the state.  This means that individuals are required to stay home, except when completing essential tasks.  To clarify, our operations are considered essential tasks and services, and we will continue to operate under the modified arrangement that we have for the last several weeks.  To summarize, this has included:

  • Most administrative staff are working remotely and limiting contact with others
  • Day and community oriented services being provided in significantly smaller groups or one on one both in the home and safely in the community, targeted towards individuals who need this critical service to ensure stability in the home and to support families and/or providers
  • Conducting operations via remote technology when possible, such as home visits, clinical sessions, administrative meetings, and check ins

We will continue these practices for the foreseeable future and constantly seek creativity in service delivery.  As always throughout this time, our aim is to operate fully to support everyone around the organization as best we can given the circumstances, using creative methods developed by our staff and precautionary practices outlined by the Centers for Disease Control and the Colorado Department of Public Health and Environment.

Should you have difficulty navigating the community under this order when working with our individuals in care, or traveling to and from locations, a letter has been circulated that you can use to show that you are providing essential services.  If you have not received this via email, please contact Idania Ochoa, Human Resources Manager at idania.ochoa@supportinc.com or 303.340.0322 to get a copy.

I have been impressed with everyone’s commitment despite the challenges we all face.  I cannot express the gratitude I have for each of you during this time of need to support each other and the individuals in our care.

Regards,

Bentley Smith

Chief Executive Officer

Important Links:

Link to State of Colorado Stay at Home Order

Link to COVID-19 Information by the Colorado Department of Public Health and Environment

Link to the Support, Inc. Website News Feed, Including our Facebook Page