Hello and Season’s Greetings from the Operations Team. As the year comes to a close, if you’re like us, the holiday season is a time to reflect on the year that was and start setting goals for the year to be. It’s a time to celebrate our accomplishments, be thankful for our blessings, remember those we lost, and look forward to the new year. In whatever way you are connected to the Support, Inc. family, we appreciate you and look forward to taking on new things with you and on your behalf in 2024. May you find peace in this season and take time to be with the people you love. Thank you to everyone for all you do to support our individuals in services!
The Operations or “Ops” Team consists of our six Associate Directors (ADs) of Residential Services, the AD of Day Services, the AD of Nursing and me, Director of Residential Services.
The most recent change within our team is the addition of Interim AD (former Senior Residential Program Coordinator) Paulyn Matibag on the Denver Metro 3 (DM3) Team. Paulyn will be covering for DM3 AD Samantha Cordova while she is on leave. We expect Samantha back in October.
As we enter summer, we wanted to share with you some of the things we’re focusing on as a team over the next few months.
The first half of the year we rolled out some big changes including health tracking and the appointment module including the use of Scomms. It was a lot! Not to say you won’t see any changes this quarter, but we are intentionally holding off on large-scale projects so we can all collectively catch our breath. We will take this time to hone our processes related to quarters 1 & 2 changes and recommit to providing quality services that are above reproach to all our stakeholders.
Whether it’s travel, pool-time, or a staycation – I hope you all find some time to relax and recharge this summer.
The Residential Team continues to expand to meet the demands of new admissions now and in the future. As we move through 2022, we continue to get closer to our goal of 7 Residential Teams, each consisting of one Associate Director (AD) and 4 Residential Program Coordinators (RPCs).
Our newest team Denver Metro 4 is led by Associate Director Liz Hildebrand. Liz previously was the Associate Director overseeing our Colorado Springs Region. Liz is joined by RPCs Anna McFarland and Jordan Ocana. We welcome Jordan as the newest member of the Residential Team! Liz and team cover the entire metro but will have a special focus on the Denver Metro North region.
Liz Hildebrand, Associate Director for Denver Metro 4Jordan Ocana, Residential Program Coordinator for Denver Metro 4
Our total team count is currently at 6: Denver/Colorado Springs (AD Danny Hill), Denver Metro 1 (AD Becca Peloquin), Denver Metro 2 (AD Danyelle Grajeda), Denver Metro 3 (Lieke vandenBerg), Denver Metro 4 (AD Liz Hildebrand), and Loveland (AD Brian Slusarz).
Our 7th team (Denver Metro 5) will help us keep caseloads small as we prepare for new admissions that we expect to take on as a result of the State of Colorado increasing their commitment to funding the release of more DD waiver slots.
We continue to hire for RPCs to round out our existing teams and also start building Denver Metro 5. If you or someone you know may be a good fit, please put them in touch with any member of our Residential Team and/or direct them to the jobs page on our website.
As always, please reach out to a team member if you need assistance or have questions.
