Day Serv.

Day Services News & Updates

by Information & Resources

Wow, what a summer it’s been! Though it flew by in a flash, the Aurora Day Program has been buzzing with excitement and unforgettable moments. We had a blast exploring Tiny Town, splashing around at the Splash Park, conquering the Arsenal, and discovering new parks all across the front range. Our annual BBQ was a huge hit, and we’ve been having tons of fun with yard games, scenic walks, and even decorating the pavement with our individuals in services creativity.

But wait, there’s more! As we dive into the rest of the year, we’re gearing up for even more day program parties, engaging clinical activities, and finding new ways to enhance our services. We couldn’t do any of this without our amazing and dedicated staff. You’ve become not just familiar faces, but trusted friends who make all the difference.

Here’s to continuing the fun and making more fantastic memories together!

Support Inc is thrilled to announce the continued growth and expansion of our day services program! We are proud to officially welcome Brandi Rende to our team. Brandi will be instrumental in driving the development and enhancement of our day services, bringing her expertise and passion to our mission.

As we move forward, our commitment remains steadfast in providing exceptional and personalized support services to individuals across Colorado. With Brandi on board, we’re poised to elevate the quality of our services, introduce innovative programming, and further enrich the lives of those we serve.

Stay tuned for exciting updates and new opportunities as we work together to expand our reach and impact. Here’s to a bright future and to making a meaningful difference in the communities we serve!

 

QA COrner

Quality Assurance News & Updates- Fire Preparedness

by Information & Resources

To all Support, Inc. Network, Staff, Providers and Families,

Wildfire season has started in Colorado. This year with the hot and dry weather most of the state is under moderate to high risk for fires. Just this month three fires have erupted along the front range. It’s important everyone be fire aware and be prepared. For more information on how you can prepare for wildfires follow this link.

Each county has an emergency notification system. However, you are not automatically signed up for alerts and must opt in. Some counties have switched notification platforms, and you may no longer be signed up to receive alerts. We encourage everyone to sign up for or check that you are signed up for emergency alerts in your area.

County Emergency Alert Sign Up
Adams Use this link to sign up
Arapahoe Use this link to sign up
Boulder Use this link to sign up
Broomfield Use this link to sign up
Denver Use this link to sign up
Douglas Use this link to sign up
El Paso Use this link to sign up
Elbert Use this link to sign up
Jefferson Use this link to sign up
Larimer Use this link to sign up
Logan Use this link to sign up
Morgan Use this link to sign up
Phillips Use this link to sign up
Pueblo Use this link to sign up
Sedgwick Use this link to sign up
Summit Use this link to sign up
Teller Use this link to sign up
Washington Use this link to sign up
Weld Use this link to sign up
Yuma Use this link to sign up

The air quality around the state has been poor from fires locally and around the United States. Smoke originating from fires or poor air quality can negatively impact all individuals but is especially hazardous for those with compromised respiratory conditions such as: asthma, COPD, lung cancer, cystic fibrosis, and any other chronic or acute respiratory conditions. Everyone, especially people with respiratory issues, should take precautions. Keep all windows in the home closed, reduce or limit outdoor activities, run air purifiers if you have them. It is recommended that sensitive groups wear a mask if they must be outdoors.

If your respiratory symptoms are exacerbated, please reach out to your primary care physician.  Always make sure you have access to respiratory rescue medications such as rescue inhalers (example- Albuterol) if ordered by your physician. Always follow current evacuation orders. If you are experiencing respiratory distress, call 911. IQAir can be a helpful tool in monitoring air quality in your area :https://www.iqair.com/us/usa/colorado

Finally, if you have any questions or need support please don’t hesitate to reach out to info@supportinc.com. If you need assistance after-hours please call on-call at 720-841-3122.

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The Hive Community Center

by Information & Resources

The Hive Community Center is a new, inclusive space in Parker! Through Mill Levy funding, Developmental Pathways is sponsoring individuals residing in Arapahoe, Douglas, and Elbert Counties to utilize The Hive. Funding is available on a first-come, first-served basis and only for a limited time. Even after sponsorship funding expires, all Health First Colorado members will always receive 50% off reservations. Check out the link below for more information.

https://files.constantcontact.com/b48dec08001/5b77235c-7aae-4f84-8fbe-e3c325afd60a.pdf?rdr=true

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JD Attends Monster Jam!

by Information & Resources

Seldom do you see this young man without a smile, JD is one of the most joyful people you will ever meet. He is a curious, bright, sweet, and polite guy to everyone he meets. He works hard at his job and is the most proud, enthusiastic janitorial expert ever. He looks forward to sharing bits about his day at work with anyone who will listen. When the opportunity came along to add some extra excitement to his life, there was some mild hesitation as he is very rarely without his host home provider. They are the best bonded pair, but JD got to have a dream from TV come true, with a trip to see the monster trucks at Monster Jam. This was his first experience at a large venue and his first time taking in a show with this level of excitement and let’s face it… noise. He loved every second of it all!! The car trip to Colorado Springs, the pizza and souvenir cup, meeting the drivers, seeing the trucks up close, the noise from the fans, and then seeing the stunts and the times when trucks flipped over were some of the highlights of the day. His delight continued when the day wrapped up with a blended coffee drink topped with whipped cream. There is something amazing and so special about seeing someone experience new, thrilling events in life when they work so hard and are so deserving of great experiences like this. JD has overcome so many obstacles in his life with support from the ones who care most about him, he gets to shine and it’s the sweetest thing. Congratulations, JD, and thank you to the Pueblo Community Resources team for making this dream possible!

 

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Finance Department News & Updates

by Information & Resources

The Finance Department:

Greetings from the Finance Department. We are excited to introduce a new team member and provide an update on HHP payments.

New Team Member:

Please welcome Venita Ogle, our new Receptionist. She joined Support, Inc. in February 2024. She has a background in waitressing and title insurance. She graduated from Hinkley High School. She enjoys quality time with her family. She loves Football and watching movies with her husband of 35 years. Venita has two boys ages 35 and 21. She really loves doing arts and crafts with her 6-year-old granddaughter. In the office, Venita is providing many of the same supports that her predecessor, Tammy, did. Answering your questions or directing concerns to the right department is just one important part of what she does. We are so happy to have her on our team, ensuring we continue to provide the level of customer service we pride ourselves on.

Updates on Moving Host Home Provider Payments to ADP:

ADP is the HR Platform that Support, Inc. uses to track its employee files and run payroll. Over the past several months, we have been working with the HR Department to add our Host Home Providers (HHPs) to the same system.

Moving our HHPs over to the same system not only helps with back-end consistency but will also automate their bi-weekly payments leading to a higher degree of accuracy and fewer errors. HHPs will be able to access personnel files (see when they are coming due), personal data, and pay stubs directly through a secure online portal. In addition, HHPs can see and update direct deposit information securely.

The Finance and HR Teams are still testing the new system and have been working closely with the Operations Team to ensure a seamless transition.

More on HHP Bi-Weekly Pay:

Below is a 2024 pay schedule for HHPs. The first two dates indicate the date range within the pay period. The third date is when funds are directly deposited into bank accounts. Using ACH (or direct deposit) is the most efficient way to receive payment. Physical checks are processed using Bill.com, Support’s payment processing system, and subject to processing times of the US Postal Service.

Please e-mail us at accountspayable@supportinc.com with any questions or requests.

In the Spirit of Gratitude:

We, the Finance Team, want to give a big thank you to all our Department Teammates, Support Leadership, Directors, Associate Directors, Coordinators, Direct Support Professionals, Providers and Caregivers. We are so grateful to each one of you for partnering with us.  We appreciate your patience as we encounter challenges that arise from the implementation and integration of new systems.  As part of the Support Family, you have our commitment to bring you the best customer service possible.

Common Question Topics for Finance and Where to Direct:  

Host Home Provider Payments – accountspayable@supportinc.com & hradmin@supportinc.com

FCG-IC Payments – accountspayable@supportinc.com

FCG or Employee Pay History – Can be found in your ADP Portal under “Myself”- “Pay”- “Pay & Tax Statements”

Bill.com Questions/ Payee Account Set up – accountspayable@supportinc.com

Verification of Income/Employment Requests for HHP  – hradmin@supportinc.com

Verification of Income/Employment Requests for FCG-ICs – accountspayable@supportinc.com

Verification of Income/ Employment Requests for Employees or FCGs – hradmin@supportinc.com

Medicaid Redetermination Questions – Lily.kirkman@supportinc.com

Social Security Benefits & Paperwork Requests – Lily.kirkman@supportinc.com

Cigna and Other Insurance Benefits Questions – hradmin@supportinc.com

 

How do I update my direct deposit information?

  • If you are set up with an ADP account, Log into ADP, under “Myself” – “Pay” – “Payment Options” from there you can add or edit the bank information we have on file.

 

  • If you are not set up with an ADP account, e-mail accountspayable@supportinc.com. Please include your support team in case we need to contact you with any further questions.
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New Staff for Eastern Plains!

by Information & Resources

Please join us in welcoming new Residential Coordinator, Jennifer Schutz to the Support Inc. Family!! Jennifer will be joining our Northern Region team and supporting our individuals and families on the Eastern Plains. We’re excited to have a team member with local knowledge to help serve our many individuals and families in Eastern Colorado. Learn more about Jennifer below.

“Hello Support Inc., My name is Jennifer Schutz. I have joined Support Inc. as a Residential Program Coordinator. I have a B.A. in Psychology and have been a Case Manager for 8 years with Eastern Colorado Services serving individuals with intellectual and developmental disabilities. During my time there, I worked with ages 3-17 and adults. I have also worked with 6 different long term Medicaid waivers. When I am not working, I am at home with my husband and 3 kids (6-year-olds *yes twins* and an 11-year-old). Also, can’t forget the pets as well- 2 kittens, 1 dog and a hedgehog. We enjoy playing video games and I enjoy reading. I am excited for this opportunity and can’t wait to meet and work with everyone!