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Finance Department Updates

by Information & Resources

The Finance Department: 

Greetings from the Finance Department! We are excited to introduce a new team member and provide an update on HHP payments and some projects we are focusing on. 

New Team Member: 

Please welcome Amy Baum, our new Office Manager. She joined Support, Inc. this month! “I am a Colorado native and mom of two wild teenage boys. I come from a large roofing Company where I worked as the assistant production manager for both our residential and commercial projects. I am new to the health care industry but am very excited to learn the ins and outs. When not at work, I enjoy being outdoors camping, or fishing. I have been blessed to travel to Kauai for the last several years and look forward to that trip over and over again.  I have a very spoiled English Bulldog, Chance, who also got to see Kauai our last trip there.  

  

I am very excited to join the team and look forward to working with everyone!” Swing by and meet Amy at the Aurora office. Amy is providing many of the same supports that her predecessor, Tammy, did. Answering your questions or directing concerns to the right department is just one important part of what she does. We are so happy to have her on our team, ensuring we provide the level of customer service we pride ourselves on. 

Final Update Moving Host Home Provider Payments to ADP: 

The transition to ADP for HHP payment is complete and has been in effect for about 3 months now. With this transition HHPs can access their personnel files, pay stubs, see and update their contact information or direct deposit information through a secure online portal. Vicki Stroud from HR lead a training to help familiarize HHPs with ADP and a video of the training is available upon request. Any questions HHPs have regarding the training or ADP payments can be directed to hradmin@supportinc.com 

We on the finance team want to give a huge thank you to the whole of HR and the Residential team who were instrumental in making this transition a successful and smooth one. 

The Remainder of 2024 for the Finance Team:  

With the end of the year rapidly approaching we are focused on optimizing our billing across the Support Network, automating and expanding the reporting available to upper management, chipping away at the denied claims list and eligibility challenges presented by the case management redesign and state system issues and preparing for the 2025 tax season. 

 

Common Question Topics for Finance and Where to Direct:   

Host Home Provider Payments – hradmin@supportinc.com 

FCG-IC Payments – accountspayable@supportinc.com 

FCG, Employee, and HHP Pay History – Can be found in your ADP Portal under “Myself”- “Pay”- “Pay & Tax Statements” 

Bill.com Questions/ Payee Account Set up – accountspayable@supportinc.com 

Verification of Income/Employment Requests for FCG-ICs – accountspayable@supportinc.com 

Verification of Income/Employment Requests for HHP – hradmin@supportinc.com 

Verification of Income/ Employment Requests for Employees or FCGs – hradmin@supportinc.com 

Medicaid Redetermination Questions – Lily.kirkman@supportinc.com 

Social Security Benefits & Paperwork Requests – Lily.kirkman@supportinc.com 

Cigna and Other Insurance Benefits Questions – hradmin@supportinc.com 

  

How do I update my direct deposit information? 

  • If you are set up with an ADP account, Log into ADP, under “Myself” – “Pay” – “Payment Options” from there you can add or edit the bank information we have on file. 
  • If you are not set up with an ADP account, e-mail accountspayable@supportinc.com . Please include your support team in case we need to contact you with any further questions. 
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Nurse Team Updates

by Uncategorized

Hello and Happy September to everyone! We recently restructured the Nurse Team following Morgan’s departure. As Brian Farestad (VP of Operations) mentioned earlier this summer-

I wanted to take a moment to acknowledge that Morgan Struck will be stepping down from her role as Associate Director of Nursing, so she can focus on completing her degree. Over the past five years, Morgan has been instrumental in the development of the Nursing team, as well as the overall growth and success of Support, Inc. as a whole. Truly a “People Helping People” person, Morgan always demonstrated a true passion for serving our individuals. Her undeniable knowledge and skill as a nurse, her ability to think strategically and turn vision into reality, her strong work ethic and willingness to go above and beyond, and unique blend of humor, kindness, and ferocity, will be missed.

Morgan’s last full-time day at Support was July 1st. Danyelle Grajeda took over as the manager of the Nurse Team and we are happy to share some additional updates with the organization.

Erin Gordon, a strong addition to the team for the last 11 months, was recently promoted to Lead Nurse Case Manager. We congratulate Erin on her recent promotion and wish her nothing but the best in this new position!

We also have the following members of the team below- we are so grateful to each of them as they continue to support and rally behind the folks we serve with a variety of medial needs.

Lauren Reed – Nurse Case Manager
Moriah Welles – Medical Coordinator
Nicole Jordan – Medical Coordinator

And last but not least, we have a link with more details on the flu. It’s important for everyone to protect themselves as the cold and flu season is upon us, especially if you already have medical needs and concerns. Please click the link below to learn more.

Cold and flu season

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Host Home Provider of the Month

by Information & Resources

DM4 would like to announce Provider Elly Daly for Host Home Provider of the Month! Elly Daly is a phenomenal provider for our PRS Selena Silva.

Even though Selena is unable to express what she wants or needs using words, Elly is able to understand her through her emotions and specific cues. Elly is organized and keeps an extensive record of Selena`s care.  Recently there had been a change to the team members and within 24 hours Elly updated her binder of information, so she knows who to contact for Selena`s needs. Elly works great with Selena`s family and Guardian. Guardian says “Elly is an awesome provider. She is very caring and thorough with the care she gives. She keeps me updated on any changes and events”

 

This past summer Elly took Selena on her dream vacation to SeaWorld in San Diego and Selena had a blast! Elly says at first she was worried on how Selena would do on the plane but she loved people watching and being out on their adventure! Thank you, Elly, for all that you do and the positive impact you make in Selena`s life and her loved ones.

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Quality Assurance Webinar

by Information & ResourcesWebinars

Learn more about our amazing Quality Assurance Department here at Support, Inc.! We discuss why having this department is reassuring for the people we serve, their families and providers. Not all agencies have a QA department and we know that good quality is good care. We strive to work with families within the rules and regulations to provide a person-centered approach to each unique situation we encounter. Today, we discuss the goals of the department and how our employees keep the people we serve safe out in the community.

 

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BACPAC Camping Trip

by Information & Resources

Check out pictures from Support Inc. BACPAC camping trip June 25th through June 27th. This was an amazing experience for all involved!

The group spent a day on the water by renting two pontoon boats at Cherry Creek State Park. From fishing to swimming and hanging out together, it was a great day for all involved.

Thanks to the help of Rich and many families, providers and Support, Inc. employees, this event is typically hosted on an annual basis at no cost to the people we serve. Yard games, a scavenger hunt and tie-dying camp t-shirts were just a few of the activities included in this fun-filled, engaging occasion.

We sincerely extend our warmest thanks and gratitude to everyone that helped with this event recently. Access to BACPAC activities is offered to members of the Support, Inc. community currently served on the DD waiver with in home support services. For more details on future BACPAC events, please reach out to Rich at Richard.Shaw@supportinc.com. And for questions regarding the DD waiver, please reach out to Intake at Intake@supportinc.com.

Thanks and be on the lookout for more BACPAC events hosted by Support Inc.!

Our BACPAC program enables the people Support, Inc. serves to share in experiences firsthand by moving beyond day-to-day life and exploring some of the amazing things Colorado has to offer on specially staffed adapted activities throughout the year. BACPAC is the nonprofit sector of Support, Inc.

To learn more about the BACPAC Program, please follow the link to learn more on our website.

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Caregiver Burnout Resources

by Information & Resources

At Support, Inc., we understand how challenging it can be to find resources when dealing with burnout. We offer a variety of community-based services and care options for families and caregivers who have adult children with intellectual and developmental disabilities. These options are also ideal for children with disabilities who are 18 and have previously been receiving services through the Children’s Extensive Support (CES) waiver. Just as no two people are the same, neither are their specific needs for in home care. Whether that’s as a full time resident in a host home, in a family home, or their own home or apartment, Support, Inc.’s spectrum of options and opportunities is designed to offer stability, progress and, of course, safety. Because each situation is unique, and we approach it in this way. Our staff will adapt their approach to each individual and family’s specific needs as our guide, while building a strong partnership for many years to come.

Taking into careful consideration each person’s individual needs, we work with each family and individual we serve to provide the best residential environment for everyone involved. Our residential services include the following three programs. The adults with disabilities programs we provide remain unmatched in the service industry. Colorado disability services are important to us, and we do everything we can to meet each family’s unique and specialized needs.

Host Home:

Our host home providers are committed to providing a nurturing, supportive and safe home atmosphere that allows for growth and discovery. Residents will have an opportunity to thrive in a secure, caring environment and be more engaged in the world around them.

Providers are pre-screened through background and reference checks, as well as home safety inspections. They also receive extensive, ongoing training in the intellectual and developmental disabilities field and have access to additional support and oversight from a residential program coordinator, nurse, clinician and public benefits specialist.

Reach out to us directly to learn more about caretaker pay.

Family Caregiver Program:

Through the Family Caregiver Act, family caregivers may be eligible for both financial and non-financial support. We are often asked “Can a family member get paid to be a caregiver” and the answer is YES. Colorado Family Caregivers have the option to choose between the employee and independent contractor route. The Support, Inc. team gives families maximum flexibility to create an individualized plan tailored to their needs. Families can:

  • Pay a family caregiver to provide care for a loved one
  • Hire a non-family caregiver to provide care
  • Cover or reimburse costs related to life events and needs outside of traditional staffing

We also provide:

  • Screening for non-family caregivers
  • Residential support and respite care options matched to the family’s level of need
  • Training for family and non-family care givers
  • Competitive pay rate, flexible budgets and access to our employee benefits plan and 24-hour support line
  • Support group for family caregivers

Please reach out to learn more about our care taker pay. We’re also happy to relay caretaker documentation samples.

Independent Apartment Living Program:

We help individuals find apartments that meets their unique needs. We also assist with general care and skills development, such as grocery shopping, medical appointments, transportation and provide a 24-hour support line. The assisted living for disabled young adults is something we pride ourselves on providing- it is truly a pleasure to work with individuals living independently in the community.

For more information on our residential services and the DD waiver in Colorado, please contact Brian Slusarz at info@supportinc.com or click here to complete our contact form. The disability caregiver in Colorado is not a position that we take lightly; great disability service providers in Colorado can be hard to come by. But our disability program for adults is absolutely excellent and we hope to hear from you soon! We’re very familiar with home and community based services. It would be an honor to provide disability services to you and your family.

For Caregiver Resources related to burnout, please follow the links below-

Calmerry

Mayo Clinic

Kaiser Permanente

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Provider Town Hall Information

by Information & Resources

Great seeing many of you on the virtual Provider Town Hall yesterday, June 27th! If you missed it, you can view the recording by clicking here. You’ll need to enter this passcode to view the video: 2.5Y=&e

Below is a link to our STAR (Special Thanks and Recognition) Award presentation from this month. Congrats to the HHP recipients! The last page of this presentation has details on how to submit a STAR Award. We love seeing all the recognition! Click here to view the STAR Awards.

The next HHP Townhall will be scheduled in August – hope to see you there.

Thanks for all you do!

HHP

June Host Home Provider of the Month

by Information & Resources

We want to recognize and congratulate our June Host Home Provider of the Month- David Sakul! David was nominated by his Residential Coordinators, Rich and Anna. David has been a provider with Support Inc. for many years and does a great job working with the individuals in his home and completing compliance items. Even though David is a very experienced Provider, he continues his effort in getting better by joining the Town Hall meetings or other opportunities the agency provides to learn new things and keep up to date with the requirements asked of HHP’s. David does a wonderful job in getting the individuals in his home out into the community and supporting them in the things they like to do. They have been on several trips to different areas in the state and out of state, and even went on an Ocean Cruise last year. It was the trip of a lifetime for the individuals in services. We appreciate how he sends us pictures of the things his guys get to do when traveling. David has always been very pleasant to work with and is an excellent team player. He consistently communicates the needs of his individuals and supports them with whatever they need. He strives to keep the individuals in his home active and involved in community activities. It is always wonderful to see the fun activities and travels that he takes the guys on. Thank you, David, for being an important part of the Support Inc team and for caring so much about the individuals you work with. We appreciate everything you and your family do. Congratulations on being the June Host Home Provider of the Month!